Critical Facilities Technician II

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.

Iron Mountain provides expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner with our 225,000 customers worldwide to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Data Centers operate a global colocation platform enabling customers to build tailored, sustainable, carrier- and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations across three continents. Powered by 100% renewable energy, our data centers benefit from low PUE and Green Power Pass for customers.

The Critical Facilities Technician provides technical and facility support in a 24×7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. The role requires a self‑motivated team member with a strong sense of urgency, dedication to the team, customers, and Iron Mountain’s vision.

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

• 0‑2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems – Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS maintenance bypass.
• Google Sheets and Google Classroom.
• Multitasking – use several different systems to manage ticket queues and changing work tasks.
• Attention to detail – ability to understand and follow a documented process and Iron Mountain’s safety code; role is very process driven.
• Organization & prioritization – managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn – grow your career within Iron Mountain.
• Customer service mentality – customer obsessed.
• Opportunities for overtime work available; working hours varied, nights, weekends and holidays may be required.
• Ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer-contracting requirements; U.S. citizenship required.

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits (Day One)
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Reasonably expected salary range: $62,200.00 – $77,700.00. Please note that an employee’s starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

US:
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

This job description is not meant to be an all‑inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.