Service Technician

POSITION OVERVIEW

This position is primarily responsible to evaluate, troubleshoot and repair our client's products and to provide technical support to the dental, surgical, and industrial service repair teams in providing excellence in customer repairs. To repair our client's dental and surgical handpieces, industrial products, and micro grinders and motors to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer’s satisfaction.

* Please note that this is an hourly position.*

• Develop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical products
• Estimaterepairsneededandprepare service quotes for products
• Adheretomeeting daily andweeklyproductivitygoals
• Followdocumentproceduresandworkinstructionsforeachdivision’s products
• Evaluate,troubleshoot,andperformrepairsthat resultintheproductmeetingcurrentmanufacturerrequirementsandquality specifications
• Complete allassociateddocumentation relatedtorepairs
• Responsible forall dataentryincompliance with established standardsorproceduresincludingcostsandpartsusedinthe repair process
• Documentallfindingsand/orproductconcernsrelatedtoqualityandspecs
• Workwithinateamassistingothersasneeded
• Maintainaclean andsafeworkingenvironmentadheringtocompanypoliciesand safety compliance including OSHA,ISO and FDA requirements
• Participateintheinvestigationofpotentiallyseriouscomplaints
• Participateinteamandstaffmeetings
• Mustbewillingtocrosstrainandtake on additionalresponsibilitiesasassignedincludingprovidingtechnicalcustomer support

• Highschoolorhighschoolequivalencydiploma
• Minimumof2yearsinatechnicalrepairrole orcomparabletechnicalenvironmentpreferred
• Mechanicalandelectricalunderstandingandknowledgepreferred
• Excellent organizationalandtimemanagementskills
• Abilitytoreadandcomprehendtechnicalinformation,i.e.service manuals,schematics,adjustmentprocedures
• Experiencewithdental,medical and/orindustrialproductspreferred
• Attentiontodetailisamust

• Regularlyrequiredtosit;usehands,handle,orfeelobjects,toolsorcontrols;reachwithhandsandarms;andtalkor hear
• Specificvisionabilitiesrequiredbythisjob includeclosevision,distance vision,peripheral vision,depth perception,and the ability to adjust focus
• Occasionally required to liftandcarryupto
  25lbspoundswithoutassistance
• Abletouseacomputer
• Havenormaleye/handmotorcoordinationandtheabilitytograspsmallobjects
• Possessanormalextendedreach
• Mustbeabletositforuptoeighthoursinaworkday
• Occasionally required to stand, walk, balance and stoop, kneel or crouch or crawl.

• PTO, Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401k, Tuition Reimbursement

Monday-Friday, 8:30am-5:00pm Fully On-Site

Yearly Salary