Field Service Technician

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

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Description:

Position Basics Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc.,Multiple Service Positions Available across all areas of Chicago and surrounding suburbs

Rates range from $18-$30/hour, dependent on related work experience & proficiency

Will train inexperienced candidates

Weekend availability required

Additional shift differential for weekends and 2nd/3rd shifts

Shift starts from home Company-supplied vehicle + fuel card Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

Great Customer Service High school diploma or equivalent

Terminal Handler's License - costs covered by company

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Ability to communicate effectively & follow written or verbal instruction

Strong organizational, problem-solving, analytical skills

Computer literacy helpful but not required

Valid driver’s license

Minimum of 21 years of age Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities Respond to and troubleshoot service calls for equipment repairs in a timely manner

Interact with clerks, restaurant staff, management, and customers to solve issues as they arise

Provide exemplary customer service

Manage inventory to ensure parts are available when repairs are needed

Complete all necessary documentation for device entry and logs Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs#AEGaming

Base Pay Range:$18.00 - $26.00

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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