Retail Equipment Services Lead

OVERVIEW

The Equipment Services Lead has primary responsibility for operating the store’s service department, including scheduling and maintenance to maintain high quality and safety standards and deliver extraordinary service to athletes. The role includes building, maintenance, and repair of all types of equipment, from entry level to high end, and requires full training in sales and register functionality to meet the needs of athletes visiting our House of Sport location.

• Preserve complete and accurate shop records and maintain record‑keeping systems.
• Schedule and monitor the production and throughput of shop work to meet customer demand.
• Complete post‑accident inspections and reports as necessary.
• Own the scheduling and inspection/repair process for operations, ensuring equipment is available and ready for customers.
• Assist with maintaining equipment and ensuring a clean, secure, and safe work environment.
• Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
• Partner with the Community Team to bring visibility to equipment service offerings.
• Lead the shop team in all services, including bike repairs, snow equipment cleaning, and other equipment maintenance.
• Diagnose faults, damage, and wear to give accurate estimates to athletes and educate them on repairs.
• Assemble new equipment and perform quality checks before handing off to the explorer.
• Assist and educate athletes on purchases, usage, and maintenance of their equipment and accessories.
• Support company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every athlete, and maintaining solid product knowledge.
• Contribute to sales results by knowing products and services and accurately communicating product information.
• Work with management to build, train, and certify a team of technicians to carry out shop service.
• Ensure all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.
• Train and mentor new hires by sharing experience, knowledge, and best practices.
• Share timely feedback on projects, tasks, and deliverables.

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

• Flexible availability, including nights, weekends, and holidays
• Prior retail sales experience (or customer‑focused experience) preferred
• 2+ years of previous shop experience or equivalent, including assembly, service, and repair of bike and other equipment; preferred previous experience managing a team

Targeted Pay Range: $18.00 – $26.00. The starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit