Shipping and Receiving Associate

Shipping and Receiving Clerk

Reports To:

The Shipping and Receiving Clerk will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

This role involves working in a mail facility or similar environment, providing high quality customer service and supporting all tasks required for the site, including routes, receiving, mail services, shipping, floaters, freight coordination & logistics, loading dock operations, and customer service/help desk. Must cross-train across all functions and support business needs; may also assist with waste and eWaste programs.

• 3 years of experience working in a mail facility or similar background.
• Valid driver's license; must be at least 25 years of age.
• Strong computer skills: scheduling or calendar software, logistics tracking software (experience with Bear Tracks is a plus), database software, Numbers or Excel, and Pages or Word.
• Excellent customer service skills.
• Effective organizational, communication, interpersonal, and time‑management skills.
• Material handling skills, including use of motorized and manual equipment such as forklifts, pallet jacks, and hand trucks.
• Physical ability to lift up to 50 pounds, push, pull equipment, bend, stoop, squat, kneel, and reach above shoulders.
• Background and experience working in a warehouse or loading dock environment with exposure to varied weather conditions.
• Cross‑trained to support all tasks required for that site and able to troubleshoot issues related to tracking software, secure lockers, and other tools & technology used by the SRM team.
• Superior communication skills and ability to summarize and share relevant information clearly to all levels.
• Sense of urgency and quick response to emails, texts, and phone calls to provide high standard of service to customers and colleagues.

• Career Growth: opportunity to learn new skills or employ a variety of them that may lead to other career opportunities.
• Learning & Development: work culture of learning to develop to be the best at your job.
• Recognition Programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit & Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home & Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation or any other status protected by law.