Field Fulfillment Associate

Second Life Mac (SLM) is seeking a Field Fulfillment Associate that enjoys traveling to help manage the shipping services between SLM and our Clients. The travel component will make up around 50% of this role.

• Travel within the US to serve as primary in‑person representative with Clients, maintaining strong relationships and adapting to Client needs. Travel is around 75% of this role.
• Coordinate devices being transported to SLM Operations Center in Skokie.
• Package, count, and check for quality issues of devices at Client sites.
• Schedule pickup of devices with 3rd party vendors including Fed Ex, UPS, etc.
• Utilize gaylords, boxes, and foam for effective packaging of electronic devices.
• Engage in regular weekly travel within the continental US based on business needs.
• Adhere to SLM’s Travel and Expense Policy, including the submission of monthly expense reports.
• Efficiently and accurately count devices by type to forecast incoming devices.
• Utilize ERP system for proper recordkeeping.
• On days without travel, Pickup Associates are assigned to tasks in the Operations Center according to business needs.
• Provide and maintain a quality of work that exceeds customer expectations.

• Ability to perform physical tasks such as lifting heavy boxes, standing for extended periods, and operating warehouse equipment safely.
• The candidate must possess a valid driver’s license with a clean driving record.
• CMV medical certificate is a plus.
• Warehouse experience is a plus.
• The candidate must be professional and possess excellent communication skills.
• The candidate must be self‑motivated and energetic.

Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy‑related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.