Field Service Technician; Field & In-House Job Wheeling area,Illinois USA,Maintenance/Cleaning

Position: Field Service Technician (Field & In-House Support)

Crescent Brands is a global leader in picture framing and art materials, trusted by custom framers, artists, and designers for over 120 years. Renowned for quality, creativity, and performance, Crescent’s portfolio includes industry-leading brands such as Crescent, Nielsen, Bainbridge, Nurre Caxton, Valiani, and Crescent Creative. With U.S.

-based manufacturing and global distribution across six continents, Crescent Brands remains a privately held, family-led company headquartered in Wheeling, Illinois. Our products exemplify our core values of integrity, innovation, and a commitment to serving professionals who trust us for their creative work.

We are currently seeking a skilled and motivated Field Service and In-House Technician to support our Valiani computerized mat cutting (CMC) equipment across North America.

Position Summary

The Field Service and In-House Technician is responsible for installing, servicing, and supporting Valiani CMC equipment both in the field and at our Wheeling facility. This role requires strong electromechanical troubleshooting skills, customer-facing professionalism, and the ability to work independently. The technician will play a key role in ensuring customer satisfaction, machine performance, and ongoing operational success.

Essential Functions

Install and configure Valiani CMC equipment at customer locations
Provide hands‑on training to customers on machine operation, maintenance, and workflow
Perform on‑site troubleshooting, preventative maintenance, calibration, and repairs
Provide in‑house technical support, machine preparation, and testing at the Wheeling facility
Deliver remote technical support via phone and email
Diagnosing and resolving mechanical, electrical, and software‑related issues
Perform machine inspections and ensure optimal performance post‑installation
Maintain accurate service records, documentation, and reporting
Collaborate with internal teams including sales, operations, and product support
Represent Crescent Brands professionally in all customer‑facing interaction s

Qualifications

3–5+ years of experience in field service, industrial equipment, or related technical role
Strong electromechanical troubleshooting skills
Experience working with PC‑based systems and software‑driven equipment
Ability to diagnose and resolve issues across mechanical, electrical, and software systems

Comfortable working directly with customers during installations and service visits

Strong communication and problem‑solving skills

Ability to work independently and manage service calls from start to finish

Willingness to travel 30%–50%+ with flexibility based on customer demand

Valid driver’s license and ability to travel as required

Salary range: $75,000 – $80,000 (based on experience)

Bonus eligibility based on company and individual performance

Comprehensive benefits package including health insurance, retirement plan, paid time off, and 401(k) match

Why Join Crescent Brands

Join a company with a strong legacy and be part of a team that values innovation, quality, and customer success. This role offers the opportunity to work directly with customers, support advanced equipment, and contribute to the continued growth of the Valiani product line in North America.

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