Field Service Technician; Field & In-House
Listed on 2026-04-23
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Maintenance/Cleaning
Field/Service Technician, Maintenance Technician / Mechanic
Crescent Brands is a global leader in picture framing and art materials, trusted by custom framers, artists, and designers for over 120 years. Renowned for quality, creativity, and performance, Crescent’s portfolio includes industry-leading brands such as Crescent, Nielsen, Bainbridge, Nurre Caxton, Valiani, and Crescent Creative. With U.S.
-based manufacturing and global distribution across six continents, Crescent Brands remains a privately held, family-led company headquartered in Wheeling, Illinois. Our products exemplify our core values of integrity, innovation, and a commitment to serving professionals who trust us for their creative work.
We are currently seeking a skilled and motivated Field Service and In-House Technician to support our Valiani computerized mat cutting (CMC) equipment across North America.
Position SummaryThe Field Service and In-House Technician is responsible for installing, servicing, and supporting Valiani CMC equipment both in the field and at our Wheeling facility. This role requires strong electromechanical troubleshooting skills, customer-facing professionalism, and the ability to work independently. The technician will play a key role in ensuring customer satisfaction, machine performance, and ongoing operational success.
Essential Functions- Install and configure Valiani CMC equipment at customer locations
- Provide hands‑on training to customers on machine operation, maintenance, and workflow
- Perform on‑site troubleshooting, preventative maintenance, calibration, and repairs
- Provide in‑house technical support, machine preparation, and testing at the Wheeling facility
- Deliver remote technical support via phone and email
- Diagnosing and resolving mechanical, electrical, and software‑related issues
- Perform machine inspections and ensure optimal performance post‑installation
- Maintain accurate service records, documentation, and reporting
- Collaborate with internal teams including sales, operations, and product support
- Represent Crescent Brands professionally in all customer‑facing interaction s
- 3–5+ years of experience in field service, industrial equipment, or related technical role
- Strong electromechanical troubleshooting skills
- Experience working with PC‑based systems and software‑driven equipment
- Ability to diagnose and resolve issues across mechanical, electrical, and software systems
- Join a company with a strong legacy and be part of a team that values innovation, quality, and customer success. This role offers the opportunity to work directly with customers, support advanced equipment, and contribute to the continued growth of the Valiani product line in North America.
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