Corporate Training Courses in Ireland

Griffin Training, Dublin:
Griffin Training Ireland is located in Swords in North County Dublin. We provide high-quality, cost-effective and flexible training in the areas of management / supervisor training, customer service, sales training, personal development and many more onsite in our Dublin office or at venues in Cork, Galway and Limerick. We also offer corporate training to a wide range of industries. These include construction, hotel and catering, retail, service, manufacture and many others. All our trainers are tertiary educated to at least a master’s level. They are experienced presenters and masters in their chosen fields. They have experience in developing training courses, presenting seminars, one-on-one training, facilitation, mediation and are up to-date with the latest research methods. While most of our clients prefer training on-site we have developed a network of training facilities around the country which means we can offer training at a time and place that suits your needs.

All our courses can be tailored to your organisation’s specific needs. Many of our clients select modules from different courses for their unique requirements. If a course does not match your requirements exactly please feel free to contact us and we will adjust the content at no additional cost.

Anti-discrimination Training
Sexual Harassment
Diversity Awareness
Violence and Abuse in the Workplace

Communication Skills
Basic Communication Skills
Advanced Communication Skills
Business Communication Skills
Inter-cultural Communication
Communication Skills for Customer Care
Telephonic Communication
E-mail Communication
Presenation Skills

Customer Service Training
Basics of Customer Service & Care
Customer Care for Telephone Support Staff
Communications Skills for Customer Care
Dealing with Irate Customers
E-Mail Etiquette
Business Etiquette
Hotel, Catering, and Service Industry Staff
Customer Service for Non-Nationals

Human Resource Training
Interviewing, Selecting and Retaining Talent
Appraisal Techniques
Train the Trainer
Conflict Handling and Resolution Skills
Developing a Training Programme
How to Impact Staff in 15 Minutes
Managing Stress in the Workplace
Workforce Creativity and Innovation
Team Building Techniques

Management & Supervisory Training

Core Management Skills:
- Introduction to Management
- Effective Management
- Leadership Skills
- Developing and Sustaining a Vision
- Managing Small/Medium or LargeTeams
- Managing Difficult Staff
- Managing Diverse Employees
- Managing Change

Core Supervisory Skills:
- Supervisory Training
- The Role of the Supervisor
- Standing in the Gap

Peripheral Skills
- Developing Productive Teams
- Developing Innovative Teams
- Developing Good Rapport
- Team Dynamics
- Problem Solving Techniques
- Motivating Your Employees
- Managing and Encouraging Performance
- Maintaining Workforce Discipline
- Conducting Meetings
- Business Writing Skills

Multicultural training
How We Can Help Your Multicultural Workforce
What Does a Multicultural Workforce Mean?
Irish Law and a Diverse Workforce
Company Assessment
Policy and Policy Implementation
Managing a Multicultural Workforce
Working in a Multicultural Workforce
Introduction to Irish Culture for Non-nationals
Customer Service Training for Non-nationals
Mediation

Personal Development Training
Effective Time Management
Business Communication Skills
Personal Effectiveness Training
Presentation Skills
Stress Management
Personal Creativity and Innovation
Assertiveness

Sales Training
Basics of Sales
Telephonic Sales
Cold Calling
Face-to-face/Retail Sales
Neuro-Linguistics Programming for Sales

Customised Training

Alternative Training Methods/ On the Job Training