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over one month ago Technical Support Associate Job in Gothenburg - Sweden

IT/Tech, Customer Service

Job Title – Technical Support Associate - Role Outline - Successful candidate will be responsible for providing comprehensive Voice, Chat...
Skills Needed: Skills and Knowledge - Essential
• Tech savvy
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
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Technical Support Associate Job

Posted by Tech Mahindra Business Services
Some of the Last Jobs Posted:
3 days ago 1. Desktop Support Engineer Job in Taipei - Taiwan

IT/Tech, Computer

1. Provide support for all IT issues related to the Internal service - 2. Strong understanding of Win, also Mac is preferred -...
Skills Needed: 1-4 years’ experience primarily in Win-· Demonstrated understanding of PC and Server hardware and system support in an enterprise environment. Self-starter with the ability to handle assigned tasks (including learning new technologies) with minimal supervision.
Fluent in English and local language
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Desktop Support Engineer Job

Posted by Avaso Technology pvt ltd
6 days ago 2. Service Desk Analyst Job in Budapest - Hungary

IT/Tech, Support/Help Desk

Call and Incident Handling - • Handle and document all incoming requests or incidents within the contractually agreed timeframes -...
Skills Needed: Required:
•           Fluent Dutch language knowledge and high level of English
•           Excellent learning skills and high level of flexibility
•           Exposure to Knowledge of Windows XP / Windows 7, Microsoft Office and Internet Explorer
•           Excellent phone etiquettes and customer service skills
•           Exposure to Hardware knowledge (Desktop and Laptop)
•           Good analytical skills
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Service Desk Analyst Job

Posted by Smartedges Solution
6 days ago 3. Customer Service agent Job in Reading - England - UK

IT/Tech, Customer Service

6 to 12 months experience in a similar industry/job. - Preferably Exposure to Water and Utilities Domain Else Telecom Domain. - Experience...
Skills Needed: Roles and Responsibilities
• Setting up customer accounts, process bills for residential customers, contact customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, payment posting, general query.
• Access Customer’s support needs and handle/route accordingly.
• Use knowledge acquired during training and prior experience to resolve issues.
• Identify and provide input on unique or recurring customer problems.
• Ensure adnce to rules to resolve query.
• Setting up new customers & processing move outs / Billing for residential & commercial customers / Scheduling service requests for meter reads / Credit Handling / Payment Posting / Customer Complaints.
• Ensuring standard operating procedure is followed.
• Contacting customers to re-schedule missed appointments /missing customer information.
• Deliver excellent customer service and ensure customer satisfaction in transactions
• Handle inbound, and / or outbound, and / or non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction
• Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution
• Escalate transactions to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured



Please find the below information
• New operating window is going to be 06:00 to 22:30 hours UK time – 7 days a week, including ALL Bank holidays; compensatory off will be given if they work on Bank holidays
• You are expected to work 5 days a week – 9 hour shift window (it includes 1 hr of break time); however t will be a roster that they would require to follow (frequency to be decided and communicated on a periodic basis post joining)
• The weekly offs will also be decided basis a roster and are subject to change periodically.
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Customer Service agent Job

Posted by Smartedges Solution
1 week ago 4. IT Operations Controller Job in Mandaluyong - Philippines

IT/Tech, Customer Service

Job Responsibilities: - Attends to client inquiries by phone or thru email regarding new or existing; - Analyzes customer requests and...
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IT Operations Controller Job

Posted by Bhrillon Inc
1 week ago 5. IT Service Desk Officer Job in Abu Dhabi - UAE/Dubai

IT/Tech, Software Development

Position: IT Service Desk Officer Openings - Recruiting for Level 1 and Level 2 - IT Service Desk Officer for a large company based in...
Skills Needed: Desired Licenses or Certifications: CCNA/ MCP/ MCSE / Network+/ A+/ Security+/ ITIL. Candidates with experience in troubleshooting market data toolsets (Eikon, Bloomberg, Factset), triaging trading tools (Swift, Flextrade, ERAM, Simcorp) are highly preferred.
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IT Service Desk Officer Job

Posted by Middle East Jobs
1 week ago 6. Network Engineer Job in Dubai - UAE/Dubai

IT/Tech, Software Development

Position: Network Engineer Openings - Required for a prestigious company Network Engineer - below job responsibilities for the post of...
Skills Needed: Requirements
Proven hands-on network engineering experience
CCNP or higher (CCIE and/or CISSP highly valued)
Hands-on experience with monitoring, network diagnostic and network analytics tools
University degree in Computer Science or a related subject
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Network Engineer Job

Posted by Middle East Jobs
2 weeks ago 7. IT Service Desk Officer Job in Sharjah - UAE/Dubai

IT/Tech, Computer

Position: IT Service Desk Officer UAE Job Openings - We are currently searching for IT Service Desk Officer (Technical Support/ID Card)...
Skills Needed: • Bachelor’s degree in IT, Computer Science or related field.‎
• At least 2-3 years’ experience in the same field. ‎
• Experience and strong knowledge about Computer hardware, printers, scanners and other ‎peripherals. ‎
• Experience in installation, troubleshooting of windows XP/7/10, Microsoft office products, ‎adobe and other third-party software. ‎
• Excellent Interpersonal relations skills, especially in being a good listener and communication ‎skills. ‎
• Good Problem-Solving skills. ‎
• Must be a Team Player. ‎
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IT Service Desk Officer Job

Posted by Rao Associates
over one month ago 8. Help Desk Officer Job in Mandaluyong - Philippines

IT/Tech, Support/Help Desk

- Monitoring of trouble tickets and escalation of system affecting issues and monitoring of resolution - Take ownership of customer...
Skills Needed: - Bachelors/College degree in Computer Science, Information Technology or equivalent;
- At least 2 years working experience in providing help desk support;
- Working knowledge of help desk software, databases and remote control is a plus;
- Advanced troubleshooting and multi-tasking skills;
- Customer service oriented;
- Proficient in both oral and written communication;
View this Job

Help Desk Officer Job

Posted by Bhrillon Inc
over one month ago 9. Customer Support French Job in Lisbon - Portugal

Customer Service, IT/Tech

Position: Customer Support with French - We are looking to hire communicative and motivated French speakers for one of our international...
Skills Needed: Main Requirements:
•    Fluent French and good English – both verbal and written;
•    At least one year of experience in a similar role;
•    Excellent communication skills and active listening;
•    Advanced computer skills;
•    A problem solver;
•    Time management skills;

Benefits:

Relocation package includes : Plane ticket reimbursement and 1-month free accommodation is provided to accepted candidates ;

•    Excellent base salary;
•    Monthly bonuses based on personal results;
•    Additional 2 salaries per year + paid overtime;
•    Many social benefits: full health insurance, sport activities, and food vouchers are provided;
•    Professional, paid, trainings;
•    Many team activities, like team buildings and holiday parties;
•    A great chance to develop your career;
•    A great chance to work abroad and meet a new culture;

Who we are:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process. Our candidates are always treated with great attention and with high priority.

Why use our services:
•    You receive extra support in preparing for interviews;
•    You have a contact person who gives you all job-related details;
•    You do not have to face a situation w a company does not reply to you for days;
•    You can ask any time for feedback on your application via  or phone;
•    All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates;
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Customer Support French Job

Posted by DK Global Recruitment Ltd.
over one month ago 10. Desktop Support Engineer Job in Tokyo - Japan

IT/Tech, Computer

Primary Responsibilities: - • Monitor computer hardware performance and diagnose system issues - • Upgrade computers through the addition...
Skills Needed: 2-5 years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Experience on Windows and Apple MAC
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification or equivalent industry experience
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

      Non-Technical
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
Native Language knowledge mandatory
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Desktop Support Engineer Job

Posted by Cameo Global
over one month ago 11. Technical Support Associate Job in Gothenburg - Sweden

IT/Tech, Customer Service

Job Title – Technical Support Associate - Role Outline - Successful candidate will be responsible for providing comprehensive Voice, Chat...
Skills Needed: Skills and Knowledge - Essential
• Tech savvy
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
View this Job

Technical Support Associate Job

Posted by Tech Mahindra Business Services
over 2 months ago 12. Technical Service Delivery Lead – Endpoint Job in Frankfurt - Germany

IT/Tech, Software Development

We offer some of the most interesting and challenging roles w you get to work with the latest IT Technologies with some of the biggest...
Skills Needed: Skills:
- Microsoft SCCM 2012 – Design, Configuration, Administration
- Microsoft SCCM OSD – Image Development and Deployment
- Windows 7 or Windows 10, deployment experience
- Microsoft Deployment Toolkit  (MDT ) – Image Development and Deployment
- Solid Network Infrastructure Principles knowledge
- Tier 3 and 4 Support in an Enterprise Desktop Environment
- Cross-Functional Team Leadership Experience
- Excellent communication skills
- User State Migration Tool  (USMT)
- ITILv3
- Fluent written and spoken English
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Technical Service Delivery Lead – Endpoint Job

Posted by CBTalents
over 2 months ago 13. Quality Manager/German Job in Budapest - Hungary

Quantity Surveying, IT/Tech

Position: Quality Manager (German) - Job description: - Quality Assurance: - • Associate will be responsible for ensuring Call, &...
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Quality Manager/German Job

Posted by Smartedge Solutions
over 2 months ago 14. Service Desk Agent/Helpdesk Agent Job in Budapest - Hungary

IT/Tech, Language/Multilingual

- Skills: - • Basic IT Knowledge i.e. Excel, Desktop, MS product etc. - • German/French/Italian Speaker(Anyone language) and English. -...
Skills Needed: German/French/Italian & English Speakers only.
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Service Desk Agent/Helpdesk Agent Job

Posted by Pyramid Consulting
over 3 months ago 15. Japanese Service Desk Management Job in Mandaluyong - Philippines

IT/Tech, Support/Help Desk

Company Profile: The top BPO Company in the Philippines located in Manila and Cebu City. This consulting company is known to provide...
Skills Needed: Requirements:
• Filipino fluent in speaking, listening, reading, and writing language ( N1-N3 level/passer)
• Bachelor’s degree in IT, Computer Science or any related field
• With Service Management skills
• Preferably with TSR/CSR background
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Japanese Service Desk Management Job

Posted by J-K Network Services
over 3 months ago 16. Desktop Support Engineer Job in Prague - Czech Republic

IT/Tech, Support/Help Desk

Duties include (but are not limited to): - Accurately testing, identifying, repairing, resolving, and documenting end user technical...
Skills Needed: At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       Czech speaker
View this Job

Desktop Support Engineer Job

Posted by Smartedge IT Services ltd
over 3 months ago 17. Citrix L2 Support Engineer Job in Surrey - England - UK

IT/Tech, Computer

Position: Citrix L2 Support Engineer - Description of Role - Support Engineer will be educated to a high calibre and of an experienced...
Skills Needed: Primary
            Troubleshooting Incidents and Problems raised on the Service Desk at all levels.
            Ensuring customers and 3rd parties are kept up to date.
            Proactive ownership of Incidents and Problems
            Providing and documenting resolution fixes.
            Share knowledge and assist in development of Technical skillsets and processes.
            Previous experience in a Service Desk \ Technical Support environment, preferably with Managed Services experience.
            Excellent troubleshooting skills and methodology.  A logical approach to fault finding and root cause analysis
           
            Use of troubleshooting tools such as Resource Monitor, Process Monitor, Citrix EdgeSight, Microsoft SCOM, Wireshark etc.
            Minimum CCA in XenDesktop 7 and/or XenApp 7.5
            A good knowledge of the following technologies is essential:

o             Citrix XenApp 4.x/5.x/6.x

o             Citrix XenDesktop 4.x/5.x

o             Active Directory and Group Policy
            An understanding of the following is required:

o             Microsoft profiles types

o             Basic networking principles

o             Basic SAN/iSCSI knowledge

Secondary
            Assist in co-ordinating and facilitating Technical Days w required
            Assist in mentoring of junior delivery consultants
            Participate in on call rota for technical issues out of standard office hours
            Provide regular updates to the Technical Support Team Leader
            Experience in the following would be beneficial:

o             AppSense Environment Manager/Desktop Now

o             Citrix User Profile Manager

o             Citrix Provisioning Services (desirable)

o             Microsoft Hyper-V

o             Citrix XenServer (desirable)

o             Microsoft Windows Server 2003, 2008, 2008 R2

o             Microsoft Windows XP, 7

o             Active Directory and Group Policy

o             DNS and DHCP

o             VMware ESX/vSp

o             Microsoft App-V (desirable)

o             Citrix NetScaler/Access Gateway

o             Microsoft System Centre, especially SCOM and SCCM
              
              Lakeside SysTrack
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Citrix L2 Support Engineer Job

Posted by Smartedge IT Services ltd
over 3 months ago 18. Desktop Support Engineer Job in Paris - France

IT/Tech, Support/Help Desk

Duties include (but are not limited to): - Accurately testing, identifying, repairing, resolving, and documenting end user technical...
Skills Needed: Desired Experience:

- At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       French speaker
View this Job

Desktop Support Engineer Job

Posted by Smartedge IT Services ltd
over 3 months ago 19. Desktop support Job in Cambridge - England - UK

IT/Tech, Support/Help Desk

Description of Role - This position assists customers, end users and operating staff with technical support of desktop computers,...
Skills Needed: 1st line support
2-3 years of experience is required
View this Job

Desktop support Job

Posted by Smartedge IT Services ltd
over 3 months ago 20. Desktop Support Engineer Job in Eindhoven - Netherlands

IT/Tech, Support/Help Desk

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation...
Skills Needed: At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       Dutch speaker
View this Job

Desktop Support Engineer Job

Posted by Smartedge IT Services ltd