Hospitality Courses in Johannesburg, South Africa

Hospitality Training | Training for Hotels, Resorts and Lodges | Online Hospitality Courses:
We offer the best hospitality training and consulting solutions to both businesses and individuals. Our hospitality short courses are done online and onsite/ in-house. Our turnkey solutions are designed to suit your specific needs.

-  Affordable Training: 
Our online and on-site training will save you costs. We have recognized that that the need for training in South Africa is hindered by the travelling and accommodation costs incurred by companies when groups of staff need to attend training.

-  Flexible On-Site Courses:
We deliver training at your designated venue, at an agreed time-frame. Customized training material is designed to suit the client’s specifications and needs. All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment. You can also send your staff to us. 

- Flexible Timing:
You can choose when you would like us train your hotel or lodge staff. Whether you would like us to train on less busier times or on more busier times, it is entirely up to you!

Planning To Open And Manage Your Own Bed & Breakfast, Guest House or Boutique Hotel? Make Your Dream Become A Reality. Enrol For Our Bed & Breakfast Management Distance Learning Course Today!


Opening and running your own bed  and breakfast, guest house or boutique hotel is very exciting, however, it can be very stressful when you do not have the knowledge and skill on how to manage it properly and professionally. Most B&Bs and guest houses struggle to break even on their 1st year, while some do not make it past the 5 year mark.



We have packaged all the critical information and tools you need to open and run a successful accommodation business, in one course! Enroll for our bed and breakfast  management distance learning course and see your dreams of running a profitable B&B become a reality. This course is designed by experienced hospitality professionals for both the aspiring and current guest house owners/ managers.  Study now the bed and breakfast management distance learning course and start a highly successful business!



Which Modules/ Topics Does The Bed & Breakfast/ Guest House Management Course Cover?
Our bed and breakfast / guest house management distance learning course covers the following modules/ topics:

Module 1 - Starting a Guest House / Bed & Breakfast Business

Module 2 - Basic Management Principles

Module 3 - Sales & Marketing for the Guest House/ Bed & Breakfast Business

Module 4 - Basic Financial Management

Module 5 - Facilities Management

Module 6 - Front Office & Housekeeping Management

Module 7 - Service Concept - Aiming for 5 Star Service and Offering Better than Your Competitors

Module 8 - Planning Your Breakfast Menu

Module 9 - Food and Beverage Service

Module 10 - Staff Management, Motivation and Training



Course Structure
Starting A Guest House/ Bed & Breakfast Business
It is important to be clear about the business that you want to start. This module will help you understand better about the requirements needed to start your own B&B/ Guest House or Boutique Hotel. It contains the following elements:

Choosing the correct business structure - Whether to start from scratch or buy an existing bed & breakfast or guest house or converting a residential house into a bed and breakfast / guest house.

Land use zoning

Licensing and registration

Legal aspects regarding signage

Payment of Value Added Tax (VAT)

South African Revenue Service (SARS)

South African Labour Law

Insurance

Health and safety regulations



Basic Bed & Breakfast / Guest House Management Principles
Whether you will manage your business yourself or you will employ a manager, it is vital that you understand how the accommodation business works. This module will give you the skills you need to manage it properly. This module contains the following elements:

Planning, organising, leading & managing your bed & breakfast / guest house business

Skills and competencies of a hospitality manager

The importance of service excellence

Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.

Keeping your employees happy and motivated



Basic Financial Management
The B&B/ Guest House business needs to be managed properly and be financially viable. This module contains the following elements:

Budgeting for a bed & breakfast / guest house business

Forecasting start-up income and expenses

Forecasting day-to-day income and expenses

Record keeping

Value Added Tax (VAT)

Tax



Sales & Marketing For Bed & Breakfast / Guest House Business
Sales & Marketing is the most important aspect of the B&B, Guest House or Boutique Hotel. Without proper Sales & Marketing strategies, you will struggle to put bums on the beds. This module contains the following elements:

Market research for a bed & breakfast, guest house or boutique hotel

Marketing plan in the hospitality industry

Sales and marketing for bed and breakfast business

Identifying potential sources of guests and analyzing your competitors

Designing a mission and objectives for your establishment

Formulating a unique service concept for your establishment

The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People

Essential sales strategies to increase occupancy and revenue

Selecting a booking system for your website

Rates – Rack Rates, Corporate Rates, STO Rates

Working with Online Travel Agencies (OTAs) to optimize bookings

Travel agencies, telephone sales calls, site inspections

Advertising, Promotions and using Social Media Marketing strategies

Branding and Marketing Collateral – Brochures, etc



Accommodation (Housekeeping and Front Office Management)
This module contains the following elements:

Property management system suitable for small accommodation establishments

Telephone etiquette

Reservations and bookings

Developing systems for housekeeping and front office

Staff uniform

Formulating daily tasks for Front Office and Housekeeping

Rules and regulations for front office and housekeeping

The guest cycle

Cancellation policies

Lost and found procedure

Types of rooms

Check-in and check-out procedure

Health and safety

Stationery

Guest feedback, reviews and guest letter (e.g. confirmation, welcome letters, etc)

Beds and bed sizes

Linen

Developing a cleaning procedure

Commonly neglected cleaning areas in the guest rooms

Guest room cleaning agents and cleaning equipment

Guest room cleaning frequency schedule

Exterior cleanliness and standard checklist

Pest control

Laundry operations and laundry flow

What to look for when selecting housekeeping cleaning equipment



Planning Your Breakfast Menu
Breakfast can either make or break your business. This module will get you make sound decisions about what kind of breakfast to serve. This module contains the following elements:

Planning your breakfast menu

Costing your breakfast

Correct equipment to provide excellent & efficient service

Managing stock levels

Health and hygiene in food production areas

Setting up the dining room

Food & beverage service

Considering nutritional value in your meals

Planning for guests’ special requirements

Selecting best suppliers for your establishment



Enrol now for our Bed and Breakfast / Guest House Management Distance Learning Course and get all the skills to run a successful bed and breakfast, guest house, boutique hotel or small lodge. Study in the comfort of your own space.



What is the Duration for the B&B Management Distance Learning Course?
Our B&B management distance learning course takes 3 - 6 months to complete. You study in the comfort of your own space. Every twice month, we hold virtual WhatsApp or Zoom meetings where we answer all questions you may have. This is a distance learning course. You receive your notes online/ via email submit assignments online/ via email.

Our Approach To 5 Star Standards Hotel Training
We believe that there is a strong need for on-going training for your hotel staff to keep up with the ever-growing demand. Most hotel believe that staff need just a once-off training then they will manage, which quite honestly doesn't yield the intended. We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service standards. On going training and staff support will ensure that high standards are kept.


We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a hotel you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.


We offer the following training to hotels:

Front Office Training - Guest service agents, Guest service executives, Reservations
Front Office Management Training
Front of House Training - Food & Beverage Service (FOH) - Waiters, Bartenders, F&B Supervisors
Room Attendant Training
Executive Housekeeper Training
Hotel Butler Training


#1 On-site Training For Hotels
Our short hotel training programs can be just a week and up to 3 weeks, depending on the tasks you have give us and the number of departments to be trained. We work with you to decide the length of the training program that will suit your hotel. Whether you are looking for a pre-opening training or refresher for your staff, or you just employed new staff that you would like to be trained to meet your standards, we are happy to hear from you. We provide the best onsite training to hotels.



We provide on-site training in any of the following places: South Africa, Lesotho, Mozambique, Zambia, Angola, Namibia, Mauritius, Seychelles, Kigali, Zanzibar, Ghana, Morocco, Dubai, Abu Dhabi, Qatar, Bahrain, Canary Islands, Maldives, Bali, The Bahamas, Cuba, Chile, France, Italy, Spain, UK and many more other areas. We regard ourselves as one of the top hotel & hospitality academies in the Africa.



Our Hotel Training Programs Will Boost Your Staff Morale, Confidence and Service Delivery
We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training. Our hotel training ensure your employees remain proud ambassadors of your brand. Let's face it. The worst hotel reviews lead to low occupancy. Let us train your hotel staff to be proud ambassadors of your brand and deliver top class service. Our hotel staff training boosts staff morale, confidence and service delivery.



Tailored Short Hotels Training Programs
We understand that each hotel is unique. We work with you in identifying your hotel training programs needs then we deliver training solutions that will be suitable to you and your brand; not what we think you need. We also work according to your time schedules. We understand that each hotel offers a unique experience to its guests, hence we make sure that our short courses are tailored to your specific needs.



What Makes Us A Top Hotel On-site Training Provider
We are committed towards building the profile and performance with our clients. Our main services are on-site training and consultancy in the hotel industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.



Our hotel training experience has allowed us to offer training that will bring out the best out of your team. Our trainers come with many years' experience in the hospitality field. Whether it is classroom training or on-the-job-training, we will deliver the best results. Our experience, having had trained top hospitality establishments, has made us one of the top hotel training providers in Africa. Try us and let us made your hotel staff stand out from the rest.

Our Approach To Resort Training
We believe that there is a strong need for on-going training for your staff to keep up with the ever-growing demand. Most resorts believe that staff need just a once-ff training then they will manage, which quite honestly doesn't yield the intended. We believe that staff training every 6 months will keep staff well informed and motivated to provide more than 5 star service. On going training and staff support will ensure that high standards are kept. Our resort staff training facilitators are experience in the field and will help your team get to speed with international standards.



We work hand-in-hand with you to indentify current training needs and deliver the training that your resort needs, not what we think you need. As a resort, it is important to set an annual budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training achieve excellent guest reviews, high occupancy and more profits. We offer the best 5 star resort training. Try us and see if we can't increase your revenue and guest satisfaction.



We train the following resort departments:

Front Office - Guest service agents, Guest service executives, Reservations, Bellmen, etc
Food & Beverage Service (FOH) - Waiters, Bartenders, etc
Housekeeping - Room attendants, Executive Housekeepers, Public Area Attendants, Housemen
Resort Butlers
Junior Management


Onsite Resort Training | Resort Staff Training In-house
Looking for best onsite resort staff training providers Gauteng, KZN,  Limpopo, Mpumalanga, Eastern Cape, Northern Cape? Then talk to us. Our resort training programs, are designed for any resort to imporove customer service drastically. Ourresort training centre is base in Benoni, Gauteng, but we offer our resort training courses online. Whether you would like your team to come to our resort training facility or you want us to come to you, we have no problems.



We provide onsite training to resorts in any of the following places: South Africa, Lesotho, Mozambique, Zambia, Angola, Namibia, Mauritius, Seychelles, Kigali, Zanzibar, Ghana, Morocco, Dubai, Abu Dhabi, Qatar, Bahrain, Canary Islands, Maldives, Bali, The Bahamas, Cuba, Chile, France, Italy, Spain, UK and many more other areas. We regard ourselves as one of the top Resort & hospitality academies in the Africa.



Our Resort Training Will Leave Your Staff Motivated And Proud Brand Ambassadors
We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training. Let us train your resort employees to be proud ambassadors of your brand.


Identifying Your Resort Training Needs And Offering A Unique Training Experience
First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a programme which will best achieve each resort objectives, standards and timeframes. We understand that each resort operates differently and aims to provide a unique experience to its guests, hence we work with you prior to and after the training to gather information that will help us deliver unique training that is tailored to suit your specific needs, standard and clientelle.



Our Resort Training Experience
Over the years, we have trained plenty resorts, and our experience has helped us to become one of the top resort staff training providers. We are committed towards building the profile and performance with our clients. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients.



We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for. Our resort staff training facilitators are not only experienced; they also spend a lot of time researching on new trends and how to offer the best service.



Talk to us and let us train your resort staff on-site. However, if you feel that on-site training will not work for you for now, then enroll your staff for our online courses. We have made our online courses easy to understand, and includes video tutorials. Fill in the form below and let us give you resort staff the best training.

Our Approach to On-site Training For Safari (Game) Lodges and Game Reserves
We believe that there is a strong need for on-going training for your staff to keep up with the ever-growing demand.


Some safari (game) lodges believe that staff need just a once-off training then they will manage, which quite honestly doesn't yield the intended. We believe that training every 6 months will keep staff well informed and motivated to produce more than 5 star service.


On going training and staff support will ensure that high standards are kept. Whether you are a luxury lodge or an exclusive game lodge inside a private game reserve, we will deliver impeccable training to your staff, on-site. Yes, we come to your establishment, in all the provinces of South Africa.



We walk the journey with you and work hand-in-hand to identify current training needs and deliver the same. As a lodge you need to set a budget for staff training and development, not only because there's high staff turnover in the hospitality field, but because research has shown that hospitality establishments that invest in staff training have high staff retention.



Here is the training we offer to game lodges:

Butler training
Hosts training
Front office training
Front of house training
Bartenders training
Housekeeping training
Management (Short Courses)


Our game lodge training is fully tailored to suit your unique service standards and culture. We offer onsite training to luxury lodges, private game reserves and 4 - 5 star game lodges throughout South Africa, Botswana, Namibia, Lesotho, Swaziland, Zimbabwe, Zambia, Malawi, Kenya, Tanzania and Uganda. Many of the lodges that we have trained say that our training is unique and very effective. Do not take our word for it though; try us.



5 Star Game Lodge Training | We Bring Training To Your Lodge
Duration of our lodge training programs can be a couple of days to a couple of week, depending on the tasks you have give us and the number of departments to be trained.



We work with you to decide the length of the training program that will suit your lodge. We offer the best training to 4 and 5 Star Lodges in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Malawi, Tanzania, Kenya and other countries. Most of our 4 star and 5 star game lodge training is done on-site/ in-house. Yes, we come to you, so don't worry about travel and accommodation expenses for your staff.


Our lodge training programs are easy to understand. We thrive to deliver training that we make your team stand out from the rest. Our understanding of the kind of guests you serve and our experience will help us deliver the desired training.


We ensure high performance game lodge teams that deliver a unique, mind blowing service to your guests. We undoubtedly offer the best 5 star onsite game lodge training in Africa.



Lodges Trained By Us Deliver Highest Service Standards And Achieve Excellent Guest Reviews
Our training is unique. Lodge staff trained by us deliver highest service standards. Top class guest service is our language and it is what we impart to your team.


We have vast experience having had trained top game lodges, exclusive private game reserves and luxury lodges, both 4 star and 5 star throughout South Africa and the neighbouring countries. Lodges trained by us deliver highest service standards and achieve excellent guest reviews from sites like Tripadvisor, Booking,com and many more.


Identifying Your Game Lodge Training Needs
First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a programme which will best achieve each company’s objectives.



We understand that each game lodge is unique and aims to offer a unique experience to its guests. We thrive to provide you with the training you need, and not what we think you need.



We Strive To Become The Best Game Lodge Training Providers in South Africa
Over the years, we have trained the finest 4 and 5 star game lodges in exclusive game reserves in many parts of South Africa and neighbouring countries. We are committed towards building the profile and performance with our clients. We strive to become the best game lodge training providers in South Africa.



Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.


Private game reserves trained by us achieve excellent guest reviews. We believe that each guest that enters your game lodge must check out feeling sad, not because they were treated badly, but because they we given mind blowing service. our trainers and facilitators are come with many years experience in the hospitality field. We have worked with plenty top 4 star and 5 star game lodges in South Africa. Our game lodge training is what we call a blended approach. We mix different training approaches, from classroom style, practical training with , we promise the best training to your team. Our facilitators/ trainers are experienced in the hospitality field and work towards building on what you already offering - only making it better!

Top Training For Your Housekeeping Room Attendants
We are experienced in providing top on-site housekeeping room attendants short training programs to high end, ultra luxury game lodges, resorts, hotels, lodges, luxury villas, guest houses, hospitals and universities. With our more than 15 years experience in the hospitality field, you are guaranteed result-driven training to your housekeeping team. Remember, your housekeeping department can either make you or break you.


Talk to us and let us help train your housekeeping room attendants. We offer on-site training to all provinces of South Africa and other countries.


The Housekeeping Department
The housekeeping department in a nutshell.

Duties and responsibilities of the Room Attendant

Duties and responsibilities of the Houseperson

Duties and Responsibilities of the Executive Housekeeping


5 Star Housekeeping (Room Attendant) Training
Our 5 Star housekeeping room attendants training includes the following:


Room Cleaning Procedure
The primary duty of a room attendant is to clean guest rooms according to procedure and standards.

This module will teach your room attendants proper room cleaning procedure, including:

Basic cleaning principles

Room cleaning procedure

The trolley or housekeeping maids cart setting

Common maintenance works in the housekeeping department

Communicating maintenance work in the housekeeping department

Commonly neglected cleaning areas

Guest room cleaning frequency schedule

Servicing guest rooms with 'Do not disturb' (DND)

Front office cleaning

Exterior and corridor cleaning

Lobby and public area and elevator cleaning

Communicating with Front Office regarding room status

Different floor cleaning & maintenance methods

COVID_19 cleaning, health and hygiene protocols


Housekeeping Cleaning Equipment
Every room attendant must be able to correctly use cleaning equipment used in hotels, resorts and game lodges.

This module contains the following elements:

Cleaning equipment used in the housekeeping department

Different carpet and floor cleaning equipment used by housekeeping

Different types of mops and brushes

Different types of cleaning cloths and their uses

Different types of containers, bins and trolleys

Different types of vacuum cleaners used in housekeeping

Laundry operations and laundry flow chart

Curtain cleaning equipment and chemicals



Cleaning Chemicals
It is important for room attendants to know all the cleaning chemicals used in hotels, resorts and game lodges and how to apply them.

This topic has the following elements:

Housekeeping cleaning chemicals

Guest room cleaning chemicals or agents (R1 - R9)

Hospitality kitchen cleaning chemicals or agents (D1 - D10)


Guest Room Cleaning Procedure
It is important for room attendants employ the correct guest room cleaning procedures.

This topic has the following elements:

Entering the guest room and greeting

Preparing the guest room for cleaning

Removing used linen, bins, room service equipment and amenities

Bed making procedure

Guest room cleaning procedure

Upholstery cleaning and vacuuming fabric

Dusting and damp wiping guest rooms

Extra bed and sofa bed making

VIP and VVIP guest room cleaning procedure & inspection

Lost and Found in guest rooms

Restocking tea/ coffee making supplies

Turndown service

Taking messages and complaints

Cleaning window curtains

Guest room stationery

Standard placement of guest amenities in Hotels, Resorts and Lodges

Packing of out of order rooms (OOO)


Bathroom Cleaning Procedure
To prevent cross-contamination and to ensure that guest bathrooms are spotlessly clean, room attendants need to follow certain procedures when cleaning bathrooms. This module contains the following topics which will help the housekeeping room attendant clean bathrooms efficiently and according to set standards:

Preparing the bathroom for cleaning

Removing used towels & supplies, emptying the bin

Spraying the bathroom

Bathroom cleaning procedure

Shower cleaning, bathtub cleaning and shower curtain cleaning

Sink and vanity area cleaning

W/C or toilet cleaning

Restocking bathroom supplies or amenities


On-site Housekeeping Room Attendants Short Training For Your Staff
Our on-site housekeeping room attendant short training is suitable for any game lodge, resort, hotel, private game reserve, luxury villa, guest house, hospitals and universities in any country. We work we you to deliver training that is suitable for your team, not what we think will work.


Talk to us and let us help you get the best out of your housekeeping team through training, coaching and motivating to always exceed expectations. Our training is fully customized to suit your needs. Fill in the form below and we will get back to you soonest.

5 Star Hotel Butler Training
Hotels, resorts and safari lodges are moving away from the traditional waiter/ bartender operations to butlers. The introduction of butlers in Hotels is an exciting one because now guests can have a dedicated Butler for the duration of their stay (from check-in right to check-out).


At Sam Hospitality, we are leaders in 5 Star Hotel Butler Training. Yes, we come to your Hotel to offer butler training in-house/ on-site and we will train your Hotel staff to reach the highest level of service to match your guest’s very high expectations.


What Topics Does The Hotel Butler Contain?
During our Hotel butler training we focus on topics:

The duties and responsibilities of the Hotel butler
Guest awareness
The butler skills and providing 7 star customer service
Wine knowledge and service
Food and wine pairing guidelines
Attention to detail
Excellent communication skills
Creating mind-blowing guest experience
Personal presentation
Proper mise-en-place
Table setting and food service
Dealing with VVIP guests
Housekeeping turn-down service


We specialize in on-site training for 4 star and 5 star Hotels in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Ghana, Nigeria, Tanzania, Kenya, Dubai, Qatar and other countries.


We offer a customized Hotel butler training that directly benefits your establishment through our easy-to-understand explanations and the use of role-playing exercises. Our trainers and facilitators being many years’ experience in the hospitality industry and have the expertise to provide a training that leads to tangible results, great guest feedback, proud staff members and positive work habits.



This is the best butler training for Hotels in SA and other countries

Service Excellence
Hotel butlers play an important role in providing personalized service to Hotel guests.

This topic contains the following elements:
Importance of the guest in the Hotel
The guest as a source of revenue
The impact of the guest on the hotel
Guest satisfaction and hotel profitability
Annoying Habits
Anticipating guest needs
Maintaining good customer care
Confidentiality of company and guest information
Personal presentation
Personal development


Guest awareness
One of the primary duties of a Hotel butler is to ensure that guests' needs are catered for from the time they check in, until check out.

This topic contains the following elements:

Greeting of guests
Promoting facilities and services
Guest Expectations
Guest reaction to poor customer service
Guidelines for superior guest care
Guest care in other fields and industry
Improving guest care
Effective communication
Range of guests


Guest Complaints and Improving Service
Advantages of Complaints/Customer feedback
Methods of dealing with guest related issues
Range of guest complaints
Common guest complaints
Methods to satisfy irate guests
Guest complaints procedure
Written complaints
Documenting complaints
Complaint follow up action
Do’s and don’ts of guest complaints
Complaints practices / Requirements for superior guest care


Hotel butler presentation
Dress Code and Personal Hygiene of a Butler
Maintaining Personal Cleanliness and Hygiene
Hygiene Standards
Professional Appearance
Professional Appearance
Uniforms
Jewellery
Hair, Moustaches, Beards and Nails
Dress
Illness
Organisational Policy
Common Illnesses and Interaction


Guest Pre-arrival Preparation
The butler's guest pre-arrival preparation training includes the following:

Ensure that guests' preferences are provided upon arrival to the resort, including choice of beverages, etc.
Offering pre-arrival butler forms for guests to fill out, ensuring that the butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasions.
Arranging airport transfers for the guests.
Preparing registration forms for guests.
Preparing welcome cocktail and cool or warm welcome towels for guests.


Guest Arrival Procedure
The butler's guest arrival procedure training includes the following:

Meeting, greeting and offering the guests cool or warm welcome towels.
Providing welcome drinks or cocktails for the guests.
Offering private check in for guests.
Ensuring that the guest's accommodation is ready.
Introducing guests to their accommodation facilities, including in room beverages, how TV, air conditioner works and all other important information that will make the guest’s stay comfortable.
Unpacking the guest’s luggage as necessary.
Pressing the guests' first night clothing.
Enquiring about the guest's dinner times and preferences.


Butler's Evening Service
Our Hotel butler's evening service training includes the following:

Bringing the guests’ amenities before dinner.
Escorting guests to the restaurant for dinner where they have reserved a beautifully decorated table.
Ensuring that the guests' suite is turned down and has all the amenities of the night. Hotel rooms turn-down includes removing cushions from the bed, folding the duvet, closing curtains, laying gowns/ bathrobes and slippers on either sides of the bed, switching on the aircon to the desired temperature, laying the breakfast menu and chocolates on top of each pillow, putting still water on each side of the bed, switching off main lights and switching on bedside lamps, etc. Turndown service varies from one Hotel to the other.

7 Star Hotel Butler Service
7 star butler Hotel service
Hotel facilities and services
Introducing the guests to their rooms/ villas/ chalets
Showing your guests around and what is available
Showing your guests complimentary items
Offering refreshments to your guests
Getting details about your guests interests
Preparing bush dinners for your guests
Preparing romantic dinners for your guests
Booking your guests dinner, lunch and breakfast
Proper wine service - still and sparkling
Selling exclusive wines

Dealing with Guests' Arrival
Preparation for Guest Arrival to the lodge
Customer needs
Preparation of guest documentation
Special Requests / Requirements
Interdepartmental communication
Check-In Processes
Registration
Customer arrival
Promoting product services
Customers without advance reservations
Special circumstances
Importance of accuracy
Methods of payment
Completion of registration process


Superior Guest Care
Superior Guest Care
Effective guest care
Efficient work practices  
Customer Information
Accurate information
General knowledge
Customer needs
Sources of information
Maintaining information displays
Handling information requests
Range of Information
External Services
Contacting service providers
Booking external services
Transport services
Restaurant reservations
Delivering items


Guest Relations and VIP Guests
Customer relations
Developing rapport with guests
Complaints and Queries
Guest relations and guest requests
Housekeeping duties
VIP guest service
VIP satisfaction
Guest confidentiality
Working in VIP and guest areas
Record keeping


Hotel Facilities and Services
Hotel facilities offered
Housekeeping & Turn-down facilities
Origami training - folding towels to decorative shapes
Courtesy bar / lounge
Room service
Breakfast & Dinner
Information about game drives
Demonstrating facilities
Laundry services
Pressing services
Polishing shoes


VIP Guests & Executive Areas
Dealing with VIP Guests
Packing procedures
Interrelationship of cost, time and stock Levels
Bar set-up
Food service
Bush dinner set up
Romantic dinner set up
Serving cold beverages
Serving drinks off a tray
Presenting and opening a bottle of wine
Tasting and Pouring Wine
Opening a bottle of champagne or sparkling wine
Maintaining stock levels
Tidiness and cleanliness of guest areas
Tidying up the guest bedroom
Towel origami and replacing used towels
Romantic bedroom and bathroom set up
Replacing bathroom amenities
VIP turn-down service


5 Day Butler Training For Hotels | Unique & Intensive On-The-Job Training
Hotels, safari lodges and resorts are moving away from the traditional bartender/ waiter operations. Most 5 Star exclusive Hotels are now giving guests the opportunity to have a dedicated butler while exclusive resorts and hotels dedicate some certain suites for butlers and offer the butler service as an extra or exclusive service.



The idea is to give the guest a more personalized service. Butler service gives guests the opportunity to have someone to look after them for the duration of their stay, from checking in to checking out.


We are proud to offer a unique Hotel Butler Training Program to assist Hotels and private game reserves get their butlers to deliver a unique and mind blowing experience to their guests.


We understand that each private game reserve or Hotel operates in unique way, hence we work to offer Hotel butler training in a more tailored approach as opposed to the one-size-fits-all-approach. We work with your exciting standard operating procedures (SOPs) and find ways to develop a more effective and unique way of offering your service.



It is so important that you remain unique and not have guests feeling like you are nothing different from the other lodge they have stayed at. Our 5 day butler training is designed for Hotels in South Africa and other countries. We cover all aspects of the butler job within a private game reserve.



In today's hospitality world, it i important to always find ways to better your guest experience. This will ensure more business as guests do the marketing for you you. Highest service standards cannot be achieved without intensive training to your staff.



We are here to assist you make the best out of your staff by providing our unique & intensive Hotel butler training. We aim to offer butler training that is unique to your Hotel. We offer on-site / in-the-job training to Hotels in the following locations:

South Africa
Botswana
Namibia
Lesotho
Zambia
Zimbabwe
Malawi
Tanzania
Kenya
Uganda
Qatar
Dubai and many otherr countries


Our Hotel butler training can be done onsite/ in-house or you can enroll your staff for our online course. If you would like us to come to your Hotel to deliver our butler training onsite, please contact us.


This is by far the best Hotel butler training in Southern Africa. Over the years, we have offered best butler training to exclusive private game reserves, Hotels and other hospitality establishments.


Whether you would like us to give your butlers a refresher course or you would like to set up the department from scratch, we are game!


Our facilitators and trainers are experienced in Hotel butler training, having had trained some of the best Hotels in South Africa.


With our training done onsite, you are guaranteed that your team of butlers will receive fully customize training, in the comfort of their environment and using the tools that they use in their everyday career lives.


We guarantee success through having a thorough understanding of our client needs and expectations and delivering clear, concise and standardised training and continual follow-up.


We have vast experienced having had trained top Hotels in South Africa and other countries


We work with clients to build programs that match their requirements, so that staff are consistently delivering outstanding service. This is backed up by the development of clear, concise, course content and training materials centred on our clients’ needs.

5 Star Game Lodge Butler Training


Game lodges, resorts and hotels are moving away from the traditional waiter/ bartender operations to butlers. The introduction of butlers in game lodges is an exciting one because now guests can have a dedicated Butler for the duration of their stay (from check-in right to check-out).


At Sam Hospitality, we are leaders in 5 Star Game Lodge Butler Training. Yes, we come to your game lodge to offer butler training in-house/ on-site and we will train your game lodge staff to reach the highest level of service to match your guest’s very high expectations.



What Topics Does The Game Lodge Butler Training Cover?
During our game lodge butler training we covers on topics:

The duties and responsibilities of the game lodge butler
Guest awareness
The butler skills and providing 7 star customer service
Wine knowledge and service
Food and wine pairing guidelines
Attention to detail
Excellent communication skills
Creating mind-blowing guest experience
Personal presentation
Proper mise-en-place
Table setting and food service
Dealing with VVIP guests
Housekeeping turn-down service


We specialize in on site training for 4 star and 5 star game lodge in all game reserves in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Tanzania and Kenya.


We offer a customized game lodge butler training that directly benefits your establishment through our easy-to-understand explanations and the use of role-playing exercises. Our trainers and facilitators being many years’ experience in the hospitality industry and have the expertise to provide a training that leads to tangible results, great guest feedback, proud staff members and positive work habits.



This is the best butler training for game lodges in SA and other countries

Service Excellence
Game lodge butlers play an important role in providing personalized service to game lodge guests.

This topic contains the following elements:

Importance of the guest in the game Lodge

The guest as a source of revenue

The impact of the guest on the organisation

Guest satisfaction and company profitability

Annoying Habits

Anticipating guest needs

Maintaining good customer care

Confidentiality of company and guest information

Personal presentation

Personal development



Guest awareness
One of the primary duties of a game lodge butler is to ensure that guests' needs are catered for from the time they check in, until check out.

This topic contains the following elements:

Greeting of guests

Promoting facilities and services

Guest Expectations

Guest reaction to poor customer service

Guidelines for superior guest care

Guest care in other fields and industry

Improving guest care

Effective communication

Range of guests



Guest Complaints and Improving Service
Advantages of Complaints/Customer feedback

Methods of dealing with guest related issues

Range of guest complaints

Common guest complaints

Methods to satisfy irate guests

Guest complaints procedure

Written complaints

Documenting complaints

Complaint follow up action

Do’s and don’ts of guest complaints

Complaints practices / Requirements for superior guest care


Game lodge butler presentation
Dress Code and Personal Hygiene of a Butler

Maintaining Personal Cleanliness and Hygiene

Hygiene Standards

Professional Appearance

Professional Appearance

Uniforms

Jewellery

Hair, Moustaches, Beards and Nails

Dress

Illness

Organisational Policy

Common Illnesses and Interaction



Guest Pre-arrival Preparation
The butler's guest pre-arrival preparation training includes the following:
Ensure that guests' preferences are provided upon arrival to the resort, including choice of beverages, etc.
Offering pre-arrival butler forms for guests to fill out, ensuring that the butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasions.
Arranging airport transfers for the guests.
Preparing registration forms for guests.
Preparing welcome cocktail and refreshing towels for guests.


Guest Arrival Procedure
The butler's guest arrival procedure training includes the following:
Meeting, greeting and offering the guests refreshing towels
Providing welcome drinks or cocktails for the guests.
Offering private check in for guests.
Ensuring that the guest's accommodation is ready.
Introducing guests to their accommodation facilities, including in room beverages, how TV, air conditioner works and all other important information that will make the guest’s stay comfortable.
Unpacking the guest’s luggage as necessary.
Pressing the guests' first night clothing.
Enquiring about the guest's dinner times and preferences.


Butler's Evening Service
Our game lodge butler's evening service training includes the following:

Bringing the guests’ amenities before dinner.
Escorting guests to the restaurant for dinner where they have reserved a beautifully decorated table.
Ensuring that the guests' suite is turned down and has all the amenities of the night. Game Lodge rooms turn-down includes removing cushions from the bed, folding the duvet, closing curtains, laying gowns/ bathrobes and slippers on either sides of the bed, switching on the aircon to the desired temperature, laying the breakfast menu and chocolates on top of each pillow, putting still water on each side of the bed, switching off main lights and switching on bedside lamps, etc. Turndown service varies from one game lodge to the other.

7 Star Game Lodge Butler Service
7 star butler game lodge service

Game lodge facilities and services

Introducing the guests to their rooms/ villas/ chalets

Showing your guests around and what is available

Showing your guests complimentary items

Offering refreshments to your guests

Getting details about your guests interests

Preparing bush dinners for your guests

Preparing romantic dinners for your guests

Booking your guests dinner, lunch and breakfast

Proper wine service - still and sparkling

Selling exclusive wines



Dealing with Guests' Arrival
Preparation for Guest Arrival to the lodge

Customer needs

Preparation of guest documentation

Special Requests / Requirements

Interdepartmental communication

Check-In Processes

Registration

Customer arrival

Promoting product services

Customers without advance reservations

Special circumstances

Importance of accuracy

Methods of payment

Completion of registration process



Superior Guest Care
Superior Guest Care

Effective guest care

Efficient work practices  

Customer Information

Accurate information

General knowledge

Customer needs

Sources of information

Maintaining information displays

Handling information requests

Range of Information

External Services

Contacting service providers

Booking external services

Transport services

Restaurant reservations

Delivering items


Guest Relations and Housekeeping
Customer relations
Developing rapport with guests
Complaints and Queries
Guest relations and guest requests
Housekeeping duties
VIP guest service
VIP satisfaction
Guest confidentiality
Working in VIP and guest areas
Record keeping


Game Lodge Facilities and Services
Game lodge facilities offered

Housekeeping & Turn-down facilities

Origami training - folding towels to decorative shapes

Courtesy bar / lounge

Room service

Breakfast & Dinner

Information about game drives

Demonstrating facilities

Laundry services

Pressing services

Polishing shoes


VIP Guests & Executive Areas
Dealing with VIP Guests

Packing procedures

Interrelationship of cost, time and stock Levels

Bar set-up

Food service

Bush dinner set up

Romantic dinner set up

Serving cold beverages

Serving drinks off a tray

Presenting and opening a bottle of wine

Tasting and Pouring Wine

Opening a bottle of champagne or sparkling wine

Maintaining stock levels

Tidiness and cleanliness of guest areas

Tidying up the guest bedroom

Towel origami and replacing used towels

Romantic bedroom and bathroom set up

Replacing bathroom amenities

VIP turn-down service

5 Day Butler Training For Game Lodges | Unique & Intensive On-The-Job Training
Game lodges, hotels and resorts are moving away from the traditional bartender/ waiter operations. Most 5 Star exclusive private game lodges are now giving guests the opportunity to have a dedicated butler while exclusive resorts and hotels dedicate some certain suites for butlers and offer the butler service as an extra or exclusive service.


The idea is to give the guest a more personalized service. Butler service gives guests the opportunity to have someone to look after them for the duration of their stay, from checking in to checking out.


We are proud to offer a unique Game Lodge Butler Training Program to assist game lodges and private game reserves get their butlers to deliver a unique and mind blowing experience to their guests.


We understand that each private game reserve or game lodge operates in unique way, hence we work to offer game lodge butler training in a more tailored approach as opposed to the one-size-fits-all-approach. We work with your exciting standard operating procedures (SOPs) and find ways to develop a more effective and unique way of offering your service.


It is so important that you remain unique and not have guests feeling like you are nothing different from the other lodge they have stayed at. Our 5 day butler training is designed for game lodges in South Africa and other countries. We cover all aspects of the butler job within a private game reserve.


In today's hospitality world, it i important to always find ways to better your guest experience. This will ensure more business as guests do the marketing for you you. Highest service standards cannot be achieved without intensive training to your staff.


We are here to assist you make the best out of your staff by providing our unique & intensive game lodge butler training. We aim to offer butler training that is unique to your game lodge. We offer on-site / in-the-job training to game lodges and private game reserves in the following countries:

South Africa
Botswana
Namibia
Lesotho
Zambia
Zimbabwe
Malawi
Tanzania
Kenya
Uganda


Our game lodge butler training can be done onsite/ in-house or you can enroll your staff for our online course. If you would like us to come to your game lodge to deliver our butler training onsite, please contact us.



This is by far the best  game lodge butler training in Southern Africa. Over the years, we have offered best butler training to exclusive private game reserves, game lodges and other hospitality establishments.



Whether you would like us to give your butlers a refresher training course or you would like to set up the butler department from scratch, we are game!



Our facilitators and trainers are experienced in game lodge butler training, having had trained some of the best game lodges in South Africa.



With our training done onsite, you are guaranteed that your team of butlers will receive fully customize training, in the comfort of their environment and using the tools that they use in their everyday career lives.



We guarantee success through having a thorough understanding of our client needs and expectations and delivering clear, concise and standardised training and continual follow-up.


We have vast experienced having had trained top game lodges in game reserves like Sabi Sands, Madikwe, Hluhluwe-Imfolozi, Nambithi, Addo just to name a few.


We work with clients to build programs that match their requirements, so that staff are consistently delivering outstanding service. This is backed up by the development of clear, concise, course content and training materials centred on our clients’ needs.

Front of House (FOH) Training
In the notoriously competitive restaurant market, with a wide selection of restaurants all competing for sensitive customers, it is essential to maintain and grow your customer base by providing 7 star service to your customers. Being renowned for your ability for consistent good service and wonderful food are key to your ongoing success.



A survey reveals that 68% customers choose to leave and go to your competitor due to bad ATTITUDE from your employees.



For this very reason, we at the Sam Hospitality have developed a 7 Star Service Essentials Training Program specifically developed for the restaurant market, no matter how large or small your operation.



Our training will assist your team to understand all aspects of Front of House service excellence, designed to ensure client optimum satisfaction.



Our training experts guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.



What is Front of House?
First, it is important to discuss what front of house is in the restaurant industry. The front of house (FOH) is where, as a guest, you directly experience a restaurant or bar. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant is the FOH.



Which Companies Provide Front of House (FOH) Training On-site?

Sam Hospitality Training Academy is the number 1 on-site training provider. Front of House training is offered for game lodges, hotels, resorts, guest houses and restaurants.




Front of House Course Content
Our Front of House Course covers a broad spectrum of disciplines – therefore training programs are bespoke to our clients’ specific requirements and ethos. Training can be 2- 5 days, depending on what is covered and your size.



Front of House Unit Standards/ Modules available (but not limited to):

7 Star Customer Service

Improving the Customer Experience

Preparation – Mise en place

Personal presentation and polished language skills

Attitude and behaviour

Inter-departmental communication

Anticipation skills

Polished movements and demeanor

Table planning, setting and seating.

Napkin folding skills

Meet and greet – The first impressions

Handling and resolving customer complaints

Correct service protocol

Correct seating skills

Silver service skills – only for restaurants that offer this service

Buffet service – for restaurants that offer this service

Eye for detail

Drink presentation and service

Menu Knowledge and translation

Beverage Knowledge – including spirits and cocktails

Wine Knowledge – Red, White, Rose, Blanc de noir, Champagne, Methode Cap Classique

Upselling skills - add-ons, sauces, drinks, etc

Dealing with difficult clients

Ensuring guests are relaxed and comfortable at all times

Dining and social etiquette

Bill presentation



What is 7 Star Service in Front of House?
The secret to attracting and retaining your restaurant customers is by consistently providing 7 star service. It is vital that you ensure unparalleled customer service by instilling the 7 star culture to your Front of House team.



Here are the components of 7 Stars of Service:

Exceptional attention to detail

Excellent skills in anticipating guests’ needs

Attentive interaction to fulfill guests’ special requests

Achieve a seamless and distinctive level of service

Unparalleled service, transcending the expectation of guests

Indulging guests with thoughtful and unexpected touches of luxury

Creating a memorable experience through personalized service



The Front of House Training Course Outcome
The restaurant industry is a highly competitive business. Front of house employees have very different training needs than their back of house counterparts. Think of your restaurant as a plane, you wouldn’t deliver the same training to a flight attendant as you would to a pilot. In other words, BOH and FOH employees have very different job functions but work together to give customers a smooth experience.



The front of house (FOH) staff in any restaurant should be made up of friendly employees ready to take orders, address customer complaints and provide high quality customer service. But every restaurant manager knows that a fine-tuned FOH service isn’t made overnight. Servers, hosts, bussers, bartenders, bar-backs and the like must be trained on how to communicate among themselves, with the back of house (BOH) colleagues, and especially with customers.



Our Front of House training is designed by a team of experts, to help front of house staff understand the importance of the customer, and ensuring that each customer is well looked after and leaves with a positive review.



Our Front of House training program will leave your team motivated and confident. The topics we cover will equip the team with both the soft skills needed to succeed in keeping your customers happy as well hard skills needed to perform in their job and increase customer satisfaction, revenue and profits substantially.



Who should attend the Front of House Training?
The Front of House (FOH) is suitable for all restaurant and bar customer contact staff. This includes the hostess, waiters and waitresses, bartenders, banqueting staff, restaurant supervisors and managers.



Would you like us to train your Front of House staff?
Sam Hospitality has been in the hospitality industry for more than 10 years now. We have trained high end hotels, game lodges, restaurants, guest houses, luxury villas and other hospitality establishments. Whether you are a small restaurant or a large fine dining restaurant, we are ready give your front of house staff the best training.


We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.


Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.

A survey reveals that 68% customers choose to leave and go to your competitor due to bad ATTITUDE from your employees.


For this very reason, we at the Sam Hospitality have developed this 7 Star Service Essentials Training Program specifically developed for Fine Dining Restaurants. .


Our training will assist your team to understand all aspects of Front of House service excellence, designed to ensure customer optimum satisfaction.


Our training experts guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.


What is Fine Dining?
First, it is important to discuss what fine dining is in the restaurant industry. Fine dining is a restaurant experience that is typically more sophisticated, unique, and expensive than one would find in the average restaurant. Industry analysis, trends and opportunities for fine dining restaurants.



Unlike casual restaurants, fine dining service rules are strict, as a high standard is expected. Fine dining establishments hire staff that can deliver elegance, experience, and knowledge to the dining experience.



Which Companies Provide Fine Dining Waiter Training On-site in SA?
Sam Hospitality Training Academy is the number 1 training provider for Fine Dining Restaurants. We offer training on-site in Johannesburg, Pretoria, Cape Town, Durban, Polokwane, Nelspruit (Mbombela), Port Elizabeth (Gceberha), George, Hermanus, Knysna and many other areas in South Africa.



What is The Fine Dining Waiter Course Content
Our Fine Dining Waiter Course covers a broad spectrum of disciplines – therefore training programs are bespoke to our clients’ specific requirements and ethos. Training can be 2- 5 days, depending on what is covered and the size of your operation and staff. We are comfortable to train groups of 8-15 staff members at one time.



Fine Dining Waiter Course Unit Standards/ Modules available (but not limited to):

7 Star Customer Service

Restaurant Service Techniques

Preparation – Mise en place

Personal presentation and polished language skills

Attitude and behaviour

Inter-departmental communication

Anticipation excellence

Polished movements and demeanor

Table planning, setting and seating. Understanding formal and informal rules

Napkin folding skills

Meet and greet – The first impressions

Handling and resolving customer complaints

Correct service protocol

Correct seating skills

Silver service skills – for restaurants that offer this service

Eye for detail

Drink presentation and service

Menu Knowledge and translation

Beverage Knowledge – including spirits and cocktails

Wine Service – Red, White, Rose, Blanc de noir, Champagne, Methode Cap Classique

Up sell with finesse and savoir faire

Dealing with difficult clients

Dealing diplomatically with drunk clients

Ensuring guests are relaxed and comfortable at all times

Dining and social etiquette

Bill presentation

Barista Training (Optional Extra)


What is 7 Star Service in Fine Dining?
The secret to attracting and retaining your restaurant customers is by consistently providing 7 star service. It is vital that you ensure unparalleled customer service by instilling the 7 star culture to your Front of House team.


What Are The Components of 7 Star Fine Dining Waiter Training?

Here are the components of our 7 Star Fine Dining Waiter Training:

Exceptional attention to detail.

Excellent skills in anticipating guests’ needs.

Attentive interaction to fulfill guests’ special requests.

Achieve a seamless and distinctive level of service.

Unparalleled service, transcending the expectation of guests.

Indulging guests with thoughtful and unexpected touches of luxury.

Creating a memorable experience through personalized service.


The Fine Dining Waiter Training Course Outcome
The restaurant industry is a highly competitive business. Front of house employees have very different training needs than their back of house counterparts. Think of your restaurant as a plane, you wouldn’t deliver the same training to a flight attendant as you would to a pilot. In other words, BOH and FOH employees have very different job functions but work together to give customers a smooth experience.



The front of house (FOH) staff in any restaurant should be made up of friendly employees ready to take orders, address customer complaints and provide high quality customer service. But every restaurant manager knows that a fine-tuned FOH service isn’t made overnight. Servers, hosts, bussers, bartenders, bar-backs and the like must be trained on how to communicate among themselves, with the back of house (BOH) colleagues, and especially with customers.



Our fine dining waiststaff training is designed by a team of experts, to help your waiters and waitresses understand the importance of the customer, and ensuring that each customer that is well looked will leave with a positive review.



Our fine dining waiter training program will leave your team motivated and confident. The topics we cover will equip the team with both the soft skills needed to succeed in keeping your customers happy as well hard skills needed to perform in their job and increase customer satisfaction, revenue and profits substantially.


Restaurant Service Techniques
Our restaurant service techniques training contains the following elements:

Taking restaurant reservations and telephone etiquette

Greeting, seating and presenting the menu

Order taking

Handling a service tray

Serving fresh juice

Serving mineral water in hotels, resorts, lodges and restaurants

Serving soft drinks to restaurant customers

Ten steps of 5 star service

Restaurant service techniques and sequence

Carrying plates - 3 and 4 plate carrying methods

Menu knowledge

Serving the courses (Starters, Main Course & Dessert)

Wine knowledge

Wine service procedure

Suggestive selling

Service cocktails and reception in the Banqueting department

Buffet Service

Room service

Handling complaints in the restaurants

Clearing plates - the 3 plate carrying method

Crumbing down


Wine Service Training
Our wine service training contains the following topics:

Wine knowledge - How wine is made

Where is wine made

Red wine cultivars e.g. Merlot, Pinotage, Cabernet Sauvignon

White wine cultivars e.g. Chardonnay, Sauvignon Blanc, Viognier

Sparkling Wines and Champagne

Food and wine pairing guidelines

Wine service

Presenting the wine list to the host

Presenting the bottle(s) of wine

Opening the bottle of wine (still and sparkling)

Pouring a sample for the host to taste

Wine tasting terms

Serving wine to the rest of your guests



Barista Training (Optional Extra)
Our barista training contains the following elements:

Introductions to coffee

Coffee theory and  history

Equipment introduction - grinder, espresso machine, brewing equipment

Grinder calibration and maintenance

Understanding espresso - grinding, tamping, dosing, pouring

Perfect espresso pour and drinks recipe

Milk preparation - steaming, pouring, frothing, latte art, etc


Who is the Fine Dining Waiter Training Suitable For?
Our Fine Dining Waiter Training is suitable for both new and existing fine dining restaurants. We offer our training on-site, meaning that we will come to your restaurant to train your waitrons, hostesses, restaurant supervisors and managers. Our fine dining training is designed to help improve customer experience, minimize complaints and increase revenue.


Would you like us to train your Fine Dining Restaurant Service Staff?
Sam Hospitality has been in the hospitality industry for more than 10 years now. We have trained high end restaurants, hotels, game lodges, luxury villas and other hospitality establishments. Whether you are a small restaurant or a large fine dining restaurant, we are ready give your wait staff the best training.



We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.



Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.



If you have 8 or more staff, we will come to your establishment and provide the training on-site / in-house.  Contact us now for a reasonable quote by filling in the form below. Our training is 40% theory and 60% practical.