Vocational Training Courses Australia-Wide

Paramount Training & Development, Australia-wide:
Based in Perth, Western Australia, Paramount Training & Development provides business and individual training Australia-wide for airline companies, retail stores, office managers, public relations, media, hospitality, building material suppliers, motor vehicle dealers, telecommunication leaders, mining organisations, transportation, government departments plus many more. Paramount Training and Development provide a wealth of knowledge for increasing potential within people. Our trainers are members of the Customer Service Institute of Australia (CSIA) and The International Customer Service Association (ICSA). We believe that fun is an important part of the learning process and strive to provide a high performance learning environment in which individuals retain information easier. We cater for all ages with new and interesting methods to impress those with different attention spans. We customise our courses to suit your industry and company to help your employees learn and use more.

Training:
These training courses are now available for business employees or as individual training for those interested in enhancing their own personal skills. The courses can be customised and/or combined to suit your business training requirements.

Sales
* Sales Training: Building Relationships for Success in Sales
* Sales Training: Dynamite Sales Presentations
* Sales Training: Overcoming Objections to Nail the Sale
* Sales Training: Selling Smarter
* Sales Training: Prospecting for Leads like a Pro
* Marketing and Sales
* Negotiating for Results
* Sales Professional Certificate- Workshop Available
* Retail Sales Training

Communication Skills
* Advanced Writing Skills
* Business Writing that Works
* Communication Strategies

* Writing Reports and Proposals

Public Speaking/Presentation Skills
* Public Speaking: Presentation Survival School
* Public Speaking: Speaking Under Pressure
* Speak Easy: Conquering Your Fear of Speaking in Public

Managerial/Admin/HR/Supervisory
* Skills for the Administrative Assistant
* The Minute-Taker's Workshop
* Mastering Interview Skills
* Business Leadership: Becoming Management Material
* Coaching: A Leadership Skill
* Delegation: The Art of Delegating Effectively
* Human Resources Training: HR for the Non HR Manager
* Inventory Management: The Nuts & Bolts
* Meeting Management: The Art of Making Meetings Work
* The ABC's of Supervising Others
* Business Succession Planning: Developing and Maintaining
* The Professional Supervisor

Project Management
* Project Management Fundamentals
* Intermediate Project Management
* Advanced Project Management
* Project Management Training: Understanding Project Management

Time Management/ Budgeting
* Time Management: Get Organised for Peak Performance
* Budgets and Managing Money

New/Innovative
* Working Smarter Using Technology to Your Advantage
* Problem Solving & Decision Making

Evaluation/ Performance Review
* Conducting Effective Performance Reviews
* Performance Management: Managing Employee Performance

Teamwork
* Team Building: Developing High Performance Teams
* Teamwork: Building Better Teams

Customer Service
* Customer Service Training: Managing Customer Service
* Retail Customer Service: Making a difference
* Customer Service: Critical Elements of Customer Service
* CRM: An Introduction to Customer Relationship Management
* Telemarketing: Using the Telephone as a Sales Tool
* Customer Service Certificate- Workshop Available

Call Centre/Telemarketing
* Call Centre Training: Sales and Customer Service Training for Call Centre Agents
* Telemarketing: Using the Telephone as a Sales Tool
* Telephone Skills Certificate

Workplace Safety and Professional Behaviour
* Safety in the Workplace
* Workplace Violence: How to Manage Anger and Violence in the Workplace
* Orientation Handbook: Getting Employees Off to a Good Start
* Employee Dispute Resolution: Mediation through Peer Review

Behaviour and Motivation
* Workplace Harassment: What is it and what to do about it
* Motivation Training: Motivating Your Workforce
* Stress Management Training
* Conflict Resolution: Getting Along in the Workplace
* Hiring Smart: Behavioural & Performance-based Techniques
* Conflict Resolution: Dealing with Difficult People
* Anger Management: Understanding Anger - Yours and Others
* Change Management: Change and How to Deal with It
* Building Self Esteem and Assertiveness Skills
* Personal Development Skills- Workshop Available

Ethics, Etiquette and Diversity
* Business Ethics for the Office
* Diversity Training: Celebrating Diversity in the Workplace
* Generation Gap: Closing the Generation Gap in the Workplace
* Business Etiquette: Gaining That Extra Edge

Front Office Training
* Receptionist Skills Training- Workshop Available