Desktop Support Bachelor's Degree Jobs

Skills Needed: • Bachelor’s degree in IT, Computer Science or related field.‎
• At least 2-3 years’ experience in the same field. ‎
• Experience and strong knowledge about Computer hardware, printers, scanners and other ‎peripherals. ‎
• Experience in installation, troubleshooting of windows XP/7/10, Microsoft office products, ‎adobe and other third-party software. ‎
• Excellent Interpersonal relations skills, especially in being a good listener and communication ‎skills. ‎
• Good Problem-Solving skills. ‎
• Must be a Team Player. ‎

Skills Needed: REQUIREMENTS

1.Degree in Computer Science, engineering or relevant field. 

2.Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

3. Relevant one (1) year experience will be an added advantage.

Skills Needed: Required Certifications:

AMX Programming Certification (HCCP or ACE Programming Expert)
Professional Network Certification, e.g. CCNA

Required Education/Experience:

High school diploma and 10 years' relevant experience OR
Bachelor's degree and 6 years' relevant experience OR
Master's degree and 3 years' relevant experience

Other Requirements:

US citizen
Secret clearance

Skills Needed: At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       Czech speaker

Skills Needed: Primary
            Troubleshooting Incidents and Problems raised on the Service Desk at all levels.
            Ensuring customers and 3rd parties are kept up to date.
            Proactive ownership of Incidents and Problems
            Providing and documenting resolution fixes.
            Share knowledge and assist in development of Technical skillsets and processes.
            Previous experience in a Service Desk \ Technical Support environment, preferably with Managed Services experience.
            Excellent troubleshooting skills and methodology.  A logical approach to fault finding and root cause analysis
           
            Use of troubleshooting tools such as Resource Monitor, Process Monitor, Citrix EdgeSight, Microsoft SCOM, Wireshark etc.
            Minimum CCA in XenDesktop 7 and/or XenApp 7.5
            A good knowledge of the following technologies is essential:

o             Citrix XenApp 4.x/5.x/6.x

o             Citrix XenDesktop 4.x/5.x

o             Active Directory and Group Policy
            An understanding of the following is required:

o             Microsoft profiles types

o             Basic networking principles

o             Basic SAN/iSCSI knowledge

Secondary
            Assist in co-ordinating and facilitating Technical Days w required
            Assist in mentoring of junior delivery consultants
            Participate in on call rota for technical issues out of standard office hours
            Provide regular updates to the Technical Support Team Leader
            Experience in the following would be beneficial:

o             AppSense Environment Manager/Desktop Now

o             Citrix User Profile Manager

o             Citrix Provisioning Services (desirable)

o             Microsoft Hyper-V

o             Citrix XenServer (desirable)

o             Microsoft Windows Server 2003, 2008, 2008 R2

o             Microsoft Windows XP, 7

o             Active Directory and Group Policy

o             DNS and DHCP

o             VMware ESX/vSp

o             Microsoft App-V (desirable)

o             Citrix NetScaler/Access Gateway

o             Microsoft System Centre, especially SCOM and SCCM
              
              Lakeside SysTrack

Skills Needed: Desired Experience:

- At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       Dutch speaker

Skills Needed: At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support
-       Dutch speaker

Skills Needed: At least 3 years of experience in the field or in a related area required
- Dell Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of  Networks, Intel Servers and Telecoms
- Unix first level troubleshooting and software loading.
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- Handling of Tape Media and basic Back-ups loading and loading techniques
- Rotational On-call for executive support

Skills Needed: basic knowledge's enough
good communication skill

Skills Needed: Job Requirements:

At least 3 years of experience performing in the IT career field. Federal experience is strongly preferred.

Must possess strong verbal and writing skills and the ability to manage multiple, ongoing processes.

Proficiency (at least 3 years) in the following software:  MS office suite of tools required, especially Word, Excel, Outlook, PowerPoint. MS Access is desired, PDF, LiveLink, and SharePoint. All others are a plus.

Active Secret security clearance required.