Customer Success Manager CSM Bachelor's Degree Jobs

Skills Needed: Job requirements:
・ Japanese: Native level
・ English: business level
・ 1 or 2 years of sales and digital marketing experience
・ Advertising and research experience
・ Basic PC skills, IT literacy (Touch typing/Business emails/Excel/PowerPoint/Word/Chat communication: Slack, Skype etc.)

Welcome conditions:
■ BtoB response experience (face-to-face, email, telephone, etc.)
■ Experience as a team management and trainer
■ Sales experience

Skills Needed: Criteria: identify new markets and opportunities, relationship building, channel sales, relationship management, sales executive,

with good communication skills, and knowledge about sales

Skills Needed: Experience Needs
2+ years of customer support experience, preferably within e-commerce if possible
Passion for training others and providing best-in-class customer experiences for companies
Proficiency with customer ticketing systems (e.g., Zendesk, Gorgias, Front) and ordering platforms (e.g., Shopify, Returnly, Shipmonk)
Ability to work a flexible schedule including some weekends, evenings, or key volume dates
Commitment to quality, detail-focused on all levels; self-starter and ability to problem solve and take initiative within a remote work environment
Excellent written and verbal communication skills, including content creation, public speaking and presentation skills


Other Requirements
Cultural fit with our values
Enjoy learning about different companies and understanding their business
Motivated to help our Experts and companies be even more successful
Ability to inspire people
Comfortable working in a fast-paced, frequently changing and evolving environment
Scrappy and positive team player
Last and certainly not least, lover of customer experience!

Skills Needed: Qualifications:
Previous experience in customer service, sales, or other related fields is preferred
Ability to interface with guests after hours (especially 4 pm to 10 pm)
Ability to build rapport with guests and their families
Ability to prioritize and multitask
Ability to think quickly and diffuse inter-personal conflict (if any)
Positive and professional demeanor at all times
Excellent written and verbal communication skills