Executive Development Training in Cork, Limerick & Dublin

Professional Training, Cork:
Based in Cork Airport Business Park, 3 miles southeast of the city of Cork, Professional Training is a group of experienced specialists based in Cork with training centres in Dublin and Limerick. We provide specific training and consultancy solutions, within Management Skills, Human Resource Development, Credit Management, Sales, Finance and Engineering. We believe in using a combination of tailored, flexible approaches and real-life business knowledge to develop and provide techniques and solutions for immediate implementation. We create targeted, enjoyable, and interactive training sessions designed to improve the retention of information by participants and create a clear link from the training to the workplace. This creates a planned, visible improvement in key business indicators such as productivity, motivation, loyalty, employee retention, and ultimately, profit. Our collaborative approach builds long-term relationships with clients.

Effective Management Training:
To be effective, managers need a wide range of skills and techniques. In addition to core skills of leadership, motivation, communication and planning, they need to be good negotiators, coaches, trainers and report writers.

Professional Training's courses help new and experienced managers to build a comprehensive skill set to respond successfully to the unexpected as well as business as usual. Our trainers are experienced consultants who avoid theoretical jargon and focus on developing skills that lead to clear improvement in personal performance back in the workplace.

Topics covered:
What Effective Managers Really Do
Moving into a Management Role
Successful Restructuring - Motivating and focusing the new team after a restructuring
Organisation and Meeting Management Skills
Performance appraisal Training for Line Managers
Translating leadership into results
Essential Management Skills
Negotiating for Results
Collaboration and Innovation Workshop for Operational Managers
Training Skills For Line Managers
SMART Writing
Working Smart Personal Effectiveness Training
Communications and People Management Training
Delegation - The Art of Delegating Effectively
Meeting Management - The Art of Making Meetings Work
The ABCs of Supervising Others
Accountability: Managing for Maximum Results
Effective Team Management
Managing Stress in the Workplace
Introduction to Lean Manufacturing

Executive Development Training:
Executive professional development has three core objectives

1. Build awareness, competences and support for strategic transitions
2. Facilitate and enable the change necessary to realise new strategic directions
3. Develop leadership talent

In an era of major organisational change, successful and efficient learning is essential. Our programmes are designed to equip managers with the core transferable skills required to develop and lead individuals and teams and to grow a profitable and sustainable business.

You will benefit from this training if you are responsible for managing a high-powered team or want to develop a portfolio of skills to make a measurable difference to your organisation.

Topics:
Leadership Skills
Stress Awareness
Negotiating for Results
Performance Management Skills
Recruitment and Interviewing Skills
Performance Improvement: The 96% Plan
Motivation Training: Motivating Your Workforce
Interviewer Skills
Writing Business Proposals and Reports
Strategic Development and Planning
Team Building: Developing High Performance Teams
Training skills and Techniques for managers
Succession Planning
Coaching to improve Performance
Creating a Framework for Decision making
Preparing your staff for the Performance Review
Conducting a Review of Individual Performance

Finance Training:
Understanding how finance works in business is a core skill for all levels of management. To perform effectively, managers need a clear visibility of how their decisions affect profit and cash flow. For many, production of budgets and financial projections is also vital.

Professional Training courses remove the jargon of accountancy. We use the most learner-friendly techniques, to create an effective and enjoyable learning environment. Where necessary, we provide dedicated software applications which participants take back to their workplace. This guarantees that they can implement the learning and techniques in the "real world".

Themes covered:
Investment Appraisal
Credit control and debt collection
Building Effective Financial Models
Preparing Projections for Bank Funding
Finance for Non-Financial Managers
Credit Management Representative Training

Project Management & Change Management Training
All training is essentially about change. Project-managing the change process requires careful planning, organizing and managing resources.

Trained, experienced project managers can make a project successful and avoid the numerous potential staffing, process, planning or communication mistakes.

Our courses are delivered by experienced project managers who ensure our participants gain relevant, practical skills which they can apply immediately in managing their projects.

Whether it's a certification-based programme like Prince2 or a more customised, goal-based course, we focus on the key issues and help clients to avoid the pitfalls of bad project management techniques.

Subjects include:
Management of Change
Goal Based Project Management
PRINCE2 Foundation
PRINCE2 Practitioners
PMP Certification
Project Management per PMBOK
Managing the effects of change in the organisation
Project Management Breakthroughs
ASSESSING AND MANAGING PROJECT RISK
PMI RISK MANAGEMENT PROFESSIONAL (PMI-RMP®) EXAM PREPARATION

Human Resources, Training & Facilitation:
Effective HR Management requires and understanding of the linkages between business and organisational strategy and mobilising available human resources. In addition to requiring knowledge of legislation and best practice models and techniques, HR staff are also often charged with training, team-building and facilitation roles.

Professional Training provides a series of highly focused courses to assist those fulfilling the HR role in private and public focused organisations to do so effectively and confidently. Our consultanats are experienced professional with practical insights into how to make the most of the HR role with all its varying requirements.

Topics include:
Appraisal Techniques
Team Building Techniques
Train the Trainer
Train the IT Trainer
Train the IT Trainer Advanced Workshop
Facilitation Skills for IT Staff
Recruitment and Interviewing Skills
Training Course Development
Anger Management at work
Disciplinary Skills Programme
Effective Coaching
Change and How to Deal with It
Conflict Resolution: Getting Along in the Workplace
Facilitation Skills
Performance Based Training
Developing Training Courses for community groups

Sales Training:
Professional Training offer unique and structured sales training programmes that instil the sales person with the skills and attitudes they'll need to help them advance successfully through their careers and positively contribute to the business.

We offer advanced training for experienced sales people responsible for managing, retaining and expanding business with key accounts. If there is a newly recruited field or office-based salesperson that requires an initial training support programme to accelerate their performance, then we have the answer.

Sales teams must work in partnership with Customer Service and Technical Support colleagues.

Subjects covered:
Managing the Sales Team
Telephone Sales Techniques
Mastering the Sales Cycle
Territory Management & Prospecting
Key Account Management

Customer Service Training:
The saying "It takes months to find a customer and seconds to lose one", is becoming ever more relevant in business today. Customers of both commercial and government organisations demand a level of service unheard of in the recent past.

All of Professional Training's courses are customer-focused and skills-based. We aim to encourage strong organisational values, promote team spirit, and support a positive work environment. Our goal is to help course participants noticeably improve their customer contact skills so that their employer benefits but also - and vitally - the participants feel confident and satisfied about the contribution they're making.

Subjects:
Customer Care for IT Telephone Support Staff
Help Desk Analyst
Communications and Customer Service Excellence
Anger Management at work
Telephone techniques for dealing with Irate Callers
Telephone Techniques
Email Etiquette
Repositioning Effective Customer Service Delivery
Customer Service for technical support staff
Managing the Customer Service Function

Coaching:
We provide support to reinforce learning, implement change and measurably improve abilities. Our approach is pragmatic, goal centred and focused on the importance of the individuals being coached and their primary role in achieving successful outcomes. Coaching is a highly effective way to deliver productivity improvement and hard-edged process change by getting the best out of people.
We deliver coaching as part of training programmes and as a stand alone process.