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IT Training in Ottawa & Toronto, Ontario

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Information Balance Inc.:
Information Balance is an information technology consulting firm with offices in Ottawa and Toronto in Ontario, Canada. We provide a range of corporate computer training courses in areas including Microsoft Office training, project management, data warehousing, software tesing, business skills among many others.

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BA00 – Business Analysis Essentials (1 day):
This fast-paced, one-day introduction covers the essentials of business requirements analysis for those who need to know what a business analyst does. The course does not assume you have any background in analysis, but does expect you are conversant witPhoto of IT Training in Ottawa & Toronto, Ontarioh some business and information technology terms.

BA01 – Business Analysis Bootcamp (5 days):
An intensive, five-day class, the “Bootcamp” is designed to get a new Business Analyst up to speed quickly and completely. This course covers all the theory you’ll need to understand business requirements, where and how to find them, and how to analyze and communicate them clearly. Since this course covers most aspects of requirements elicitation, modeling, analysis and communication, it‘s great way to prepare for your IIBA CBAP certification.

BA05 – Eliciting Business Requirements – IIBA Accredited (2 days):
This course examines several facets of the process, taking the approach that gathering requirements is a consultative activity. It presents several methods, models and techniques to help Business Analysts work with the business as consultants. After taking this course, you will look at the requirements process in a whole new light and be much more effective at gathering the complete requirements quickly, and documenting them clearly.

BA06 – Facilitating Requirements Workshops (1 day):

This one-day course gives students the skills required to facilitate group activities like requirements workshops and joint application design (JAD) sessions. Increasingly, IT staff are asked to facilitate or 'run' meetings, yet few have the people handling or meeting management skills needed to effectively guide the process and participants to their desired outcomes.

BA07 – Advanced Facilitation Skills (1 day):
This course picks up where BA06 ends, covering a variety of advanced topics in facilitation. It will prepare you for situations where you may need to read body language more accurately; negotiate agreement among stakeholders; manage meetings in which you have a combination of local and remote participants.

BA10 – Gathering and Analyzing Business Requirements – IIBA Accredited (3 days):
This highly intensive workshop teaches participants the essential elements to gather, analyze, and document business processes and requirements. Participants will learn how to develop a document that captures the business requirements that will lead effectively into solution design and software test planning. Through extensive hands-on exercises, the student will spend a significant amount of time working with the concepts in a practical, down-to-earth manner that will leave the student grounded in an understanding of business requirements.

BA31 – Business Modeling Workshop – IIBA Accredited (5 days):
Students learn the basic skills needed to develop models that describe business systems requirements accurately and completely. Process and data modeling concepts and theory are examined in detail with extensive examples to demonstrate their practical application. The integration of process and data models, as a mechanism for validating the correctness and completeness of business requirements, is treated as an essential part of the model development cycle.

BA32 – Business Data Modeling Workshop – IIBA Accredited (3 days):
This course teaches all the necessary skills to capture business data requirements in a formal data model. Students are guided in a gradual process through the conceptual, the logical, and the physical phases of data modeling. In addition to covering all the relevant concepts of data modelling in a non-tool specific context, this course also teaches the practical aspects of preparing and conducting data modeling sessions in a JAD-like environment.

BA33 – Business Process Modeling Workshop – IIBA Accredited (3 days):
This course provides the student with the skills necessary for effective business process modeling. Theory and concepts are examined in detail and extensive examples are used to demonstrate their application in real-life situations. This course also teaches techniques to integrate process and data models as a mechanism for validating the completeness of the analysis of business requirements.

BA34 – Workflow Analysis (3 days):
A critical step in improving the performance of an organization is the understanding and documenting the process workflows of the business. A Workflow model is a representation of an organization’s business processes in terms of its component activities and the flow of information and objects between the activities. Providing a clear picture of how an organization currently performs its essential business activities provides the ability to design a cost-effective solution to support the business needs.

BA35 – Business Process Re-Engineering (3 days):
This is a workshop course to introduce the concepts of business process re-engineering, designed to advance the skills of data- and process-modelers. This course explains how the activities and data, described in process and data models, form the building blocks of workflows within the business. Workflows analysis is then used to identify, through direct measurement as well as simulation, the key areas for business improvement which contribute most to the attainment of business objectives.

BA40 – Introduction to OO and UML (1 day):
Business Analysts who need to provide requirements and specifications for object-oriented systems will benefit from this one-day course. It is an easy-to-follow introduction to the OO paradigm, its benefits and how it differs from the traditional “procedural” approach. You learn OO terminology; how to use Class Diagrams, part of the Unified Modeling Language (UML); how to approach dynamic and physical modeling using OO techniques.

BA42 – Business Object-Oriented Modeling (3 days):
The Object-Oriented approach extends and improves on traditional methods of systems development. Using Object-Oriented techniques, it is possible to more effectively capture and display business requirements, in a way that more closely reflects how the "real world" operates. This 3-day workshop provides a practical introduction to the concepts and methodologies surrounding the development of an object-oriented business model.

BA45 – Use Case Essentials with UML (2 days):
The workshops in this course introduce the student to Use Case analysis using the UML standard. You will learn how to facilitate Use Case RJAD (Requirements Joint Application Development) sessions, how to conduct requirements gathering interviews. You will use UML to create diagrams and text that describe business requirements in a way that is clear and unambiguous.

ST00 – Software Testing Essentials (1 day):
This course provides the foundation necessary for any personnel involved in software testing to progress from an informal, chaotic approach, to a systematic and repeatable testing practImage of IT Training in Ottawa & Toronto, Ontarioice. It first presents students with traditional methods of software testing and why these methods fail to achieve the desired results. Then it shows students how to change their current practices and maximize their testing efforts to confirm that the software application meets user requirements. This course is the first step in helping testers acquire knowledge for success on the CSTE® exam. The material covered in this course is fully compliant with the principles, best practices and vocabulary sanctioned by the Quality Assurance Institute.

ST01 – Unit Testing Workshop (2 days):
This course guides the student through the activities required to prepare for and perform Unit Testing. From an IT perspective, the instructor provides students with a systematic and repeatable approach to testing. Hands-on workshops focus on many test design techniques for both functional and structural tests, and emphasize when to use each technique. In addition, students reinforce the importance of static testing by performing a code walkthrough.

ST02 – System/Integration Testing Workshop (2 days):
System testing is the rigorous evaluation of software’s complete functional and structural behavior. This course introduces students to the activities involved in System/Integration Testing, and places those tasks in a systematic and repeatable framework. Taught from an IT perspective, the course focuses on different techniques to acquire test cases. It provides approaches to confirm that system components interact according to specifications. It demonstrates both functional and structural testing techniques, and emphasizes when to use each one. Additionally, it reinforces how critical good requirements are to successful testing.

ST03 – User Acceptance Testing Workshop (2 days):
In this course, students practise the details of preparing for and executing User Acceptance Testing. Information Balance’s systematic and repeatable testing methodology is presented, from a business perspective. The course focuses on designing functional test cases, using a variety of powerful modeling and design techniques in common practice. It also introduces concepts of both requirements and usability testing.

ST04 – Testing Web- Based Software (2 days):
This course describes the key aspects of Web-based applications with a focus on Internet, Intranet, and E-Business applications testing. The course describes the advantages of a systematic and structured test process to developers and testers. Participants will be taught effective methods of testing Web-based applications. Testing techniques that focus on the key testing risks for Web-based applications will be explored, with an emphasis on when to use each technique.

ST05 – Preparing for the CSTE® Exam (1 day):

This 1-day tutorial is designed to help individuals prepare for the Certified Software Testing Engineer (CSTE)® examination from the Quality Assurance Institute (QAI)™. The failure rate for this exam (20%–30%) is usually the result of lack of preparation. The course focuses entirely on exam writing skills, as they pertain to the QAI terminology, processes, and knowledge areas included in the Common Body of Knowledge (CBOK)®

ST06 – Clarifying Business Requirements (1 day):
This course is designed for business users and testers who want to learn how to verify user requirements before committing resources to the design and build phases. Requirement testing is usually the responsibility of those who will later perform dynamic User Acceptance Testing. It is a key step in ensuring that the requirements from which a system will be built or changed are adequate as the basis for good designs and test plans. Testers, Business Analysts and Designers must all work closely with the business users and stakeholders to ensure the requirements are consistent, accurate and unambiguous, to ensure a quality product.

ST07 – Test Case Workbench: an onsite consultation (1 day):
Software testing is only as effective as the planning that goes into it, and the number one planning activity of testers is designing and writing good test cases. The class begins with a look at the importance of good quality requirements and includes a checklist for requirements testing based on sound quality assurance principles. Students learn tried-and-true techniques for test design, then spend the afternoon applying these tools to create their own, real-world test cases in your company’s preferred format, based on your own business requirements.

ST08 – Risk-Based Testing – a Requirements-Driven Approach (1 day):
Software testers are in the business of risk. Their first responsibility is to assess an application’s risk of failure before it gets into production. Risk, however, comes from many sources—from inadequate requirements to poor quality workmanship, from weak change control to code that is complex and difficult to maintain.

This course investigates these risk-factors and more, and helps students understand the best types of tests to uncover them. It presents an organized and systematic approach to evaluating business requirements for their inherent risk—a key step toward designing the right tests and prioritizing their execution.

ST09 – Test Planning I: Planning for Success (1 day):

The “testing phase” is one of the least predictable and most feared periods in the life of any software project. This course helps students bring order out of the chaos. Students use a case study comprising realistic business requirements and specifications. The class works together to create an overall test strategy. Then, working in small groups, they use sound planning principles, templates and checklists to document the detailed test plan.

ST10 – Test Planning II: Accurate Test Estimation (1 day):
Test planning is one of IT staff’s biggest headaches. They often feel overwhelmed by the uncertainty of requirements quality, code quality and the expectations of stakeholders. Compound this with the fact that very few testers have been formally trained to estimate work effort, time or budget, and we have a sure formula for failure.
In this course, uncertainty is replaced with confidence as the student practises a variety of test estimating techniques. The class is provided with a realistic case study with real requirements and test plans. From these inputs, they use the techniques they’ve learned to generate estimates of testing effort.

ST11 – Automated Testing Essentials (1 day):
Testing tools alone will not successfully automate the testing process. What is required is an automated testing architecture, enabling the design of effective, reusable test scripts, maintenance of test data, and documentation on selecting the right techniques for each job.

In this course, testers are introduced to Rational Robot, an automated capture & playback tool. Robot is ideally suited to automating the highly repetitive activities associated with user interface testing and regression testing. Through guided, hands-on exercises, students will become familiar with the Robot interface and scripting language. They will develop a set of best practices that can be applied to testing automation at all phases of the software lifecycle.

ST50 – ISTQB Foundation Level (3 days):
Being competent at software testing is not always enough to ensure your success in that field. More and more, people are being asked to certify their competence by passing a test set up by a standards body, such as QAI™ or the ISTQB. This three-day course covers the entire ISTQB Foundation Level syllabus, and concludes with the ISTQB Foundation exam. Those wishing to go beyond the Foundation level can continue with the specific skills courses listed throughout this section.

MF00 – Introduction to MVS Mainframe Technology (1 day):
This course is designed to provide students with a comprehensive review of the terms, concepts, and facilities of the MVS operating environment. The course explains, in clear terms, the concepts of hardware and software. The course will give the students a practical understanding of the facilities available in MVS and the functions these facilities provide.

MF10 – TSO/ISPF Essentials (2 days):
This hands-on course provides the necessary knowledge to use the TSO/ISPF facility to effectively maintain application components in an MVS environment. The course enables the student to understand and use the file system available on MVS, and use the TSO/ISPF facility to edit and maintain these files. Extensive hands-on exercises ensure an effective learning experience.

MF11 – JCL for Application Developers (3 days):
This course provides the necessary knowledge to analyze, code, test and debug IBM mainframe Job Control Language statements including MVS Utility commands. It starts by explaining the different JCL statements required for execution, covering the different parameters used in business applications such as file allocation options and printing options. Once the JCL essential concepts have been acquired, the course proceeds to more advanced topics.

MF12 – JCL for Business Analysts (1 day):
This hands-on course provides the basic knowledge on how to access the IBM MVS development environment and to use the development tool available in TSO to test business applications operating in batch mode. The course focuses on providing the fundamentals of the MVS Job Control Language such that existing jobs can be modified, submitted, and results verified in order to test changes made to applications. Hands-on exercises are provided to ensure an effective learning experience.

MF21 – COBOL Programming Workshop (5 days):
This course provides the necessary knowledge to write COBOL programs. Step by step, students are taught how to write, test and debug programs using essential COBOL programming elements and structured programming techniques. The student will learn how to write code to handle multiple inputs and outputs in batch mode, processing sequential files to produce reports with a one-level break.

MF22 – Advanced COBOL Programming Workshop (3 days):
This course continues the COBOL Programming Workshop course with more advanced topics. It explains the COBOL compiler, its options, outputs, and how to use this information to discover and resolve programming errors. Some of the advanced topics covered include using indexed and variable-sized files; making external program calls; multi-dimensional tables and intrinsic functions.

MF31 – CICS for Application Developers (5 days):
This hands-on course is designed to provide a firm foundation in the procedures needed to write on-line applications using CICS. This course will teach students how to code and debug CICS application programs written in COBOL. Case studies and hands-on exercise ensure an effective learning experience.

MF40 – Micro Focus Mainframe Express (3 days):
This hands-on course prepares the student to effectively utilize the Micro Focus Mainframe Express Integrated Development Environment (MFE IDE) for developing and maintaining mainframe COBOL applications. The course covers all the features of MFE IDE, as well as the common facilities it shares with the GUI Workbench.
Extensive hands-on exercises in the workshops ensure an effective and long-lasting learning experience.

MF41 – Micro Focus MFE Using IMS and XDB (4 days):
This hands-on course prepares the student to effectively utilize the Micro Focus Mainframe Express Integrated Development Environment (MFE IDE) for developing and maintaining mainframe COBOL applications. The course covers all the features of MFE IDE, as well as the common facilities it shares with the GUI Workbench.
In addition, the components of the MFE IMS and XDB options are covered in depth.

Extensive hands-on exercises in the workshops ensure an effective and long-lasting learning experience.

FA01 – File – AID/MVS Online (3 days):
This course teaches users how to extract and modify data for application development, testing, and maintenance, and how to manipulate data on-line. The course covers capabilities of File-AID including: browsing and editing of data in character, hex, and formatted modes; comparing of data; extensive utilities; and new printing capabilities. Hands-on workshops reinforce information presented by the instructor.

FA03 – File – AID/MVS Batch (2 days):
This hands-on course teaches users how to extract and modify data for application development, testing, and maintenance, and how to manipulate this data using batch-driven software within a JCL job stream.

MQ00 – WebSphere MQ Essentials (1 day):
This course introduces the students to IBM’s WebSphere MQ product, its functions and its programming interface. The course teaches the basics of WebSphere MQ and its queue managers. The students will gain an understanding of the function and usage of the Message Queue Interface (MQI). In addition, the students will be presented with practical examples of how WebSphere MQ can be used to design applications and an awareness of some of the design issues related to message queuing middleware.

D200 – DB2 Concepts and Facilities (1 day):
This is a survey course on IBM’s strategic, relational database product, providing a comprehensive overview of DB2 for OS/390 UDB. Topics range from an introduction to Relational Database concepts to an overview of the Structured Query Language (SQL), and a brief review of the DB2 application development environment.

D202 – DB2 Interactive SQL Workshop (3 days):
This hands-on course provides the necessary knowledge to effectively develop application programs in the DB2 for OS/390 UDB environment. It covers all relevant topics from introductory relational concepts to a discussion of the SQL language to the review of the DB2 facilities necessary for application development. Hands-on exercises ensure an effective learning experience.

D205 – DB2 SQL Queries Workshop (3 days):
This hands-on course provides the necessary knowledge to effectively utilize SQL in an interactive DB2 for z/OS UDB environment. It covers all relevant topics from an introduction to relational and DB2 concepts to an extensive discussion of both elementary and advanced SQL queries. Also included is a discussion of SQL for data maintenance.

D210 – DB2 Application Programming Workshop (5 days):
This hands-on course provides the necessary knowledge to effectively develop application programs in the DB2 for OS/390 UDB environment. It covers all relevant topics from introductory relational concepts to a discussion of the SQL language to the review of the DB2 facilities necessary for application development.

D211 – B2 Database Administration Workshop (5 days):
This course provides a comprehensive and practical training for database administrators working in the DB2 for OS/390 UDB environment. Topics range from Database Design (data modeling, logical and physical design) to Administration (data integrity, backup and recovery, security, performance, application support) to a review of the DB2 product from a DBA perspective. Extensive hands-on exercises ensure that students acquire a ready to use, working knowledge of the different facets of the DBA’s toolkit.

D212 – DB2 Application Development for Performance (4 days):
This course examines DB2 for OS/390 UDB performance issues from the application programmer’s perspective. The discussion of DB2 performance factors is accompanied by practical tips and techniques for designing and implementing efficient DB2 applications. Through hands-on exercises, the SQL language is revisited to study efficient coding techniques.

D213 – DB2 Advanced SQL Workshop (2 days):
This hands-on course provides a thorough discussion of advanced SQL query coding for DB2 for OS/390 for UDB. Significant emphasis is placed on practical tips and techniques as well as performance considerations. Students gain hands-on experience through several computer-based exercises.

D215 – DB2 Advanced SQL and Application Development for Performance (5 days):
This 5-day, hands-on course examines DB2 for OS/390 UDB performance issues from the application programmer’s perspective. The course discusses the factors affecting DB2 performance and includes practical tips and techniques for designing and implementing efficient DB2 applications. The course’s extensive workshops examine advanced SQL and provide an in-depth study of efficient coding techniques.

DW00 – Introduction to Data Warehouse (1 day):
This course explains the key concepts of Data Warehousing and examines the architectural choices, delivery techniques, and enabling technologies most effective for Data Warehouse delivery.

DW10 – Data Warehouse Design Workshop (2 days):
This course presents powerful, practical, and repeatable techniques for the analysis and design of real-life Data Warehouse solutions. Numerous exercises and an extensive final case study help students to gain a deeper understanding of how to analyze and model data for building warehouse databases that satisfy practical business needs.

What’s New in Microsoft Office 2003, 2007:
Upgrading to a more recent edition of Microsoft Office? Get up to speed with new features and capabilities with these tutorial classes. If it’s new and confusing, it’s covered here.

Microsoft Word 2002, 2003, 2007:
Improve your written communications and the appearance of your documents. This course shows you how to use Word to create and format documents, and how to add lists, tables, and images to your documents. Topics range from simple document creation and editing to using Mail Merge; to managing large documents with outlining; to mastering endnotes and footnotes; to creating forms with calculations; macros and more!

Microsoft Excel 2002, 2003, 2007:
Turn data into useful information by learning how to use spreadsheet tools that calculate, analyze, and collaborate. This course teaches learners about creating and editing spreadsheets, the Excel interface, navigating, editing, and working with text, values and formulas, printing, formatting, creating charts and databases, and using images and hypertext in a spreadsheet. Advanced topics include charting, pivot tables, what-if analysis, using the Excel Solver, and macros.

Microsoft Outlook 2002, 2003, 2007:
Boost your communication skills and learn how to manage your e-mail messages, schedules, contacts, and tasks. Outlook is the most common email application in the world. It includes many features beyond just email, including the calendar, meeting management, tasks, and contact information, that can all interact with each other. This course will examine all of these features and more in Outlook. In addition to the basics, learn how to use attachments, hyperlinks and rules, as well as how to manage Outlook data files.

Microsoft PowerPoint 2002, 2003, 2007:
Impress your audience by learning how to create dynamic, professional presentations. This course is designed to provide you the skills necessary to create professional presentations using Microsoft PowerPoint. If you need to share information with colleagues or provide training to clients, PowerPoint can be a powerful tool. Topics include the fundamentals of creating a presentation from scratch or from a template; using layers to manage graphics and text; WordArt; tables; creating transitions and packaging a standalone presentation.

Microsoft Access 2002, 2003, 2007:
This course covers how to use Access to create, modify, and access databases. Learn how to use database tools to store, organize, and analyze your important data. Learners will build tables, forms, and reports, and be able to use queries and filters to sort through data. Learn how to: plan and create efficient databases; use queries to search, sort and summarize; create conditional statements and macros; import data to, and export it from, other applications like Microsoft Word.

Microsoft Visio 2003:
Get organized visually with this flowchart building program.

Microsoft Project 2002, 2003 (2007 coming soon)
Get projects under control with Microsoft Project. Build sch:edules, communicate effectively with everyone involved, chart your progress, and keep track of tasks, budget and project resources. This course will show you how to use this complex tool to save time and maximize your projects success. Learn how to organize resources by phase in the task list; balance resource allocation; create project reports; identify critical paths and link multiple projects together.

Microsoft Publisher 2003:
Grab readers’ attention with professional looking templates and design tools.

Microsoft Windows XP, Vista:
Increase your productivity by learning how to navigate, organize, and manage your computer and its contents.

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Address: 85 Albert Street, Ottawa, Ontario , Canada
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